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Izgorelost in okupacijsko (ne)ravnovesje na delovnem mestu z vidika delovne terapije : diplomsko delo
ID Lipušček, Maja (Author), ID Lebar, Cecilija (Mentor) More about this mentor... This link opens in a new window, ID Plemelj Mohorič, Alenka (Reviewer)

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Abstract
Uvod: Izgorelost in okupacijsko (ne)ravnovesje sta pogosta spremljevalca stresa in sta velikokrat prezrta. Izgorelost je največkrat izraz specifičnih simptomov, kot so depresija, utrujenost, od katere si posameznik ne more opomoči, in zmanjšana zmožnost doseganja ciljev. Okupacijsko (ne)ravnovesje pa si lahko predstavljamo kot (ne)ravnovesje med delom in prostim časom ali kot (ne)ravnovesje med aktivnimi dejavnostmi in dejavnostmi, ki so vezane na počitek, ali pa na razmerje med časom, namenjenim določenim okupacijam. Oba pojava lahko zasledimo v storitvenih poklicih, med katere spadajo tudi bančni uslužbenci. Namen: Ugotoviti, kakšna je prisotnost znakov okupacijskega (ne)ravnovesja in stopnje izgorelosti pri bančnih uslužbencih. Metode dela: Izvedena je bila spletna anketa med bančnimi uslužbenci v Sloveniji. Uporabljeno je bilo priložnostno vzorčenje. Anketni vprašalnik je bil sestavljen iz Maslachovega vprašalnika o izgorelosti in vprašalnika o okupacijskem ravnovesju ter nekaj demografskih vprašanj. Na anketni vprašalnik so se odzvali 104 bančni uslužbenci. Rezultati ankete so bili urejeni s programom (Microsoft Excel) in analizirani z deskriptivno statistiko. Rezultati: Na dimenziji čustvena izčrpanost je približno tretjina anketiranih doseglo visoko stopnjo izgorelosti, na dimenziji depresionalizacija pa približno polovica. Na dimenziji osebne izpolnitve je slaba polovica anketiranih dosegla nizko stopnjo osebne izpolnitve. Večina vzorca na vseh dimenzijah torej nakazuje na izgorelost. Pri okupacijskem ravnovesju je pri vprašanju o počitku tri četrtine anketiranih odgovorilo, da ne počivajo dovolj, dobri dve tretjini nimata veliko različnih aktivnosti, skoraj dve tretjini anketiranih se slabo prilagodita ob spremembi zdravstvenega stanja in dobra polovica se slabo prilagodi ob spremembi poklicnega življenja. Razprava in zaključek: Ugotavljamo, da se je pri anketiranih bančnih uslužbencih izgorelost pokazala na vseh treh dimenzijah, do podobnih rezultatov so prišli tudi v nekaterih drugih raziskavah. Nekatere druge primerljive raziskave pa so pokazale izgorelost le na posameznih dimenzijah. Rezultati vprašalnika o okupacijskem ravnovesju ne kažejo na dosti odstopanj od okupacijskega ravnovesja. Pri nekaterih odgovorih je zaznati probleme tudi na tem področju (količina počitka, pestrost aktivnosti, prilagodljivost na spremembe v službi in na spremembe zdravja). Iz te in podobnih raziskav lahko delovni terapevt črpa znanje o tem, na katerih področjih in kakšno ozaveščanje potrebuje širša javnost, da bi omejili dejavnike tveganja zdravja in izboljšali kakovost življenja ljudi.

Language:Slovenian
Keywords:diplomska dela, delovna terapija, stres, bančni uslužbenci, storitveni poklici
Work type:Bachelor thesis/paper
Typology:2.11 - Undergraduate Thesis
Organization:ZF - Faculty of Health Sciences
Place of publishing:Ljubljana
Publisher:[M. Lipušček]
Year:2023
Number of pages:32 str., [8] str. pril.
PID:20.500.12556/RUL-152996 This link opens in a new window
UDC:615.851
COBISS.SI-ID:178233603 This link opens in a new window
Publication date in RUL:14.12.2023
Views:1032
Downloads:70
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Secondary language

Language:English
Title:Workplace burnout and occupational (im)balance from the perspective of occupational therapy : diploma work
Abstract:
Introduction: Burnout and occupational (im)balance are common companions of stress and are often ignored. Burnout is most often an expression of specific symptoms, such as depression, fatigue from which the individual cannot recover, and a reduced ability to achieve goals. Occupational (im)balance can be imagined as an (im)balance between work and free time, or as an (im)balance between active activities and activities related to rest, or the ratio between the time devoted to certain occupations. Both phenomena can be seen in service professions, which also include bank employees. Purpose: To determine the presence of signs of occupational (im)balance and levels of burnout among bank employees. Work methods: An online survey was conducted among bank employees in Slovenia. Convenience sampling was used. The survey questionnaire consisted of the Maslach Burnout Questionnaire and the Occupational Balance Questionnaire, as well as some demographic questions. 104 bank employees responded to the questionnaire. The results of the survey were edited with a program (Microsoft Excel) and analyzed with descriptive statistics. Results: In the dimension of emotional exhaustion, a high level of burnout was reached by about a third of the participants, and in the dimension of depressionalisation, by about half. In the dimension of personal fulfillment, less than half of the respondents achieved a low level of personal fulfillment. The majority of the sample in all dimensions therefore indicates burnout. Regarding occupational balance, when asked about rest, three-quarters of the respondents answered that they do not rest enough, a good two-thirds do not have many different activities, almost two-thirds of the respondents do not adapt well to a change in their health status, and a good half do not adapt well to a change in their professional life. Discussion and conclusion: We note that among the surveyed bank employees, burnout appeared on all three dimensions, and similar results were also found in some other surveys. Some other comparable research, however, showed burnout only on individual dimensions. The results of the occupational balance questionnaire do not indicate many deviations from the occupational balance. However, in some answers, there are problems in this area as well (amount of rest, variety of activities, adaptability to changes in work and to changes in health). From this and similar researches, the occupational therapist can draw knowledge about in which areas and what kind of awareness the general public needs in order to limit health risk factors and improve people's quality of life.

Keywords:diploma theses, occupational therapy, stress, bank employees, service professions

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