Outsourcing is a professional practice in which an organization transfers certain functions
or processes to external contractors. The thesis aims to present external contractors at
the University Clinical Center of Ljubljana and analyze their performance. The entire
concept of the operation of external contractors in healthcare will also be examined.
Answers to the posed research questions will be sought using the deductive method and
the compilation method. These methods were used to verify why the organization uses
external contractors in its operations. In addition to the mentioned methods, the thesis
also contains case studies and analysis of collected data. It was established that the
Council of the University Clinical Center decides on the selection of external contractors.
The most important selection factor is cost-effectiveness. In addition, the generalized
findings of the thesis show that UKC optimally uses external contractors in terms of costs.
The thesis represents a contribution to the study of management in healthcare
organizations. When writing the thesis, there were quite a few restrictions regarding
access to data, which are reflected in the quality of the analysis performed. Nevertheless,
the thesis represents an incentive for further study of the issue of external providers of
health services and contributes to all those who decide on the possibility of outsourcing
work and to all those who are considering the use of external providers in their
organization. The findings expand the knowledge base in this field and encourage further
scientific research.
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