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Odziv potrošnikov na ceno, uokvirjeno kot vsakodnevni izdatek : magistrsko delo
ID Jerman, Timotej (Author), ID Babnik, Katarina (Mentor) More about this mentor... This link opens in a new window

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Abstract
Kako potrošniki doživljajo ceno, izraženo kot večkratnik skodelic kave? V magistrskem delu s psihološkega gledišča naslavljam oglaševalsko strategijo, poznano kot eksplicitne primerjave, ki je v teoriji doslej prejela le malo pozornosti. Pri tem se opiram na literaturo o okvirjanju, s poudarkom na časovnem preokvirjanju – predhodniku eksplicitnih primerjav, ki ceno deli na manjše enote s ciljem povišati zaznano vrednost in spodbuditi nakup. V ta namen izvajam 2×3 neodvisni eksperiment, kjer prvo neodvisno spremenljivko predstavlja izdelek (15-€ steklenička ali 75-€ slušalke), drugo neodvisno spremenljivko uokvirjenost cene (agregat, večkratnik kavic ali kombinacija agregata in večkratnika kavic), odvisno spremenljivko pa zaznana vrednost, ki jo preverjam s prilagojenim vprašalnikom Perceived Value Indicators. Vsak pogoj vsebuje svoj oglas v besedi in sliki. Primer sporočila je Brezžične naglavne slušalke – vaše za ceno 50 kavic (75 €). Pri vzorcu dvesto triinštiridesetih polnoletnih ugotavljam troje. Prvič, eksplicitne primerjave nimajo učinka na zaznano vrednost. Drugič, v primeru kombinacije agregata in večkratnika kavic je zaznana vrednost cenejšega izdelka višja od zaznane vrednosti dražjega izdelka. Tretjič, seznanjenost s cenami v kategoriji izdelka se ne povezuje z zaznano vrednostjo. Udeleženci iz eksperimentalnih skupin podajajo tudi opisno povratno informacijo, iz katere s pomočjo tematske analize razbiram deset tem. Ključne med njimi so pozitiven odziv (npr. uporabnost, oprijemljivost), negativen odziv (npr. zavedenost, zmedenost) in pomanjkljivosti (npr. relativnost cene, previsok večkratnik). Medtem ko druga in tretja utemeljujeta kvantitativne rezultate, prva kaže na potencial eksplicitnih primerjav – denimo pri družbenokoristnih prizadevanjih, kot je potrošnja zdravih živil. Uokvirjenost cene kot kombinacija agregata in večkratnika kavic je pri tem smotrnejša kot uokvirjenost cene kot izključno večkratnik kavic, saj je jasnejša, odkritejša in enostavnejša za vrednotenje. Prihodnje empirične raziskave bi lahko vključevale naprednejša digitalna orodja ter več eksperimentalnih pogojev z vidika dobrine, okvirjanja in cene.

Language:Slovenian
Keywords:psihologija potrošnika, raziskovanje vedenja potrošnikov, stroški in analiza stroškov, učinki okvirjanja, vedenjska ekonomija
Work type:Master's thesis/paper
Typology:2.09 - Master's Thesis
Organization:FF - Faculty of Arts
Place of publishing:Ljubljana
Publisher:[T. Jerman]
Year:2023
Number of pages:52 str.
PID:20.500.12556/RUL-145603 This link opens in a new window
UDC:159.9:366.1(043.2)
COBISS.SI-ID:173760771 This link opens in a new window
Publication date in RUL:26.04.2023
Views:1004
Downloads:69
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Secondary language

Language:English
Title:Consumers' Response to Price Framed as a Daily Expense
Abstract:
How do consumers experience price expressed in cups of coffee? In my thesis, I address the advertising strategy known as explicit comparisons, which has received minimal research attention. In doing so, I draw on framing literature with a focus on temporal reframing, the precursor to explicit comparisons that splits the price into smaller units to increase perceived value and encourage purchase. I run a 2×3 between-subjects experiment where the first independent variable is the product (€15 water bottle or €75 headphones), the second independent variable is the price frame (aggregate, cups of coffee, or a combination of the two), and the dependent variable is perceived value, assessed with a variation of the Perceived Value Indicators questionnaire. Each condition contains its own advertisement. One message, for example, reads Wireless headphones – yours for the price of 50 cups of coffee (€75). Based on a sample of 243 adults, I offer three findings. First, explicit comparisons have no effect on perceived value. Second, with the joint price frame, the perceived value of the lower-priced product is higher than that of the higher-priced product. Third, familiarity with prices in the advertised product category is not correlated with perceived value. Participants from the experimental conditions also provide descriptive feedback. Via thematic analysis, I uncover ten themes, including positive response (e.g., usefulness, tangibility), negative response (e.g., deception, confusion), and shortcomings (e.g., price relativity, high multiple). While the second and third provide insight into the aforementioned quantitative results, the first shows the potential of explicit comparisons – say, in the context of nudging. In this regard, the joint price frame is preferable to cups of coffee only, as it is more transparent and easier to evaluate. Future empirical research could rely on more advanced digital tools and include more experimental conditions in terms of product, framing, and price.

Keywords:behavioral economics, consumer psychology, consumer research, costs and cost analysis, framing effects

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