The business of public institutions changes and adjusts to the demands and development of society and individuals. In emergency situations, such as covid-19, it is necessary to adapt and find alternative solutions quickly. In this assignment, we analysed how selected Slovenian municipalities responded to the challenges of the covid-19 epidemic. We wanted to establish to what extent they have used the assistance of information technology in the changed working methods.
We analysed changes in the business of selected municipalities and identified the challenges and shortcomings of e-business. Using an online survey questionnaire, we conducted more detailed research. Using the analytical method and the method of comparison, we came to the main findings about the significant problems and challenges during the epidemic in the Municipality of Bistrica by Sotla, the Municipality of Brežice and the Municipality of Krško.
As part of the research, we found out that the biggest challenge for employees was the installation and coordination of new applications and the time used for communication with the applicants. The problems of more extensive e-business were access and inadequacy of the information system for remote work, access to official documents, lack of electronic signature, the transfer of large files and time for adjustment. Lack of digital skills and skills staffing levels were also obstacles.
In the future, e-business will undoubtedly be more extensive. There will be more remote work, a focus on further rationalization and simplification of work, and constant use of information and communication technology. Therefore, employees should be provided with digital signatures, information systems updates, documentation transfer in e-data, unification of e-applications submissions with the eGovernment portal and encouragement of citizens to use e-services. The results of the assignment will enable both the selected municipalities and other similar institutions to take more correct steps towards higher quality e-business, with maximum utilization of the advantages brought by ICT.
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