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Strategije soočanja s sočutno izčrpanostjo med socialnim idelavkami : diplomsko naloga
ID Žukovec, Eva (Author), ID Videmšek, Petra (Mentor) More about this mentor... This link opens in a new window, ID Kustec, Klavdija (Co-mentor)

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Abstract
Empatija in cˇustveno odzivanje sta za socialne delavce nujno potrebni spretnosti, da lahko ucˇinkovito pomagajo svojim uporabnikom, a delo s temi veščinami zahteva tudi svojo ceno. Cˇustvena obremenitev postavlja socialne delavce v pozicijo, kjer so pogosto izpostavljeni nevarnostim sočutne izčrpanosti. Nemalokrat gre to v sˇkodo socialnih delavcev, uporabnikov ali socialnega dela samega, saj se je izkazalo (npr. Harr, 2013; Figley, 2002; Peters, 2018), da ta vpliva na komunikacijo, zmanjsˇuje pozornost in koncentracijo ali celo pripelje do tezˇav v dusˇevnem zdravju. V diplomski nalogi zˇelim osvetliti, kaj je sočutna izčrpanost (ang. compassion fatigue), kje so vzroki zanjo, po čem jo prepoznamo in kakšne so njene posledice ter v nadaljevanju predstaviti konkretne strategije soočanja z njo. Na začetku iz pregledane literature (Diaconescu, 2015; Harr in Moore, 2011; Adams idr., 2006; Peters, 2018; Al Barmawi idr., 2019; Harr, 2013; Cuaerto in Campos-Vidal, 2019; Skovholt in Trotter-Mathison, 2014) predstavim teorijo in že znane rezultate raziskav o manifestaciji sočutne izčrpanosti in strategijah soočanja z njo, ki jih kasneje povežem z izsledki lastne kvalitativne raziskave. Glavni prispevek le-te so oblikovane konkretne strategije soočanja s sočutno izčrpanostjo, ki jih lahko zagotovi delovna organizacija (na primer dobro in izkušeno vodstvo, redne supervizije, teambuilding, dobro delovno okolje, skrb za strokovno rast in pozornost na občutke zaposlenih ...), socialni delavec sam (na primer fizična aktivnost, samopotrditve, podporna socialna mreža, postavljanje mej, duhovnost in odklop) ter izobraževanje za socialnega delavca (npr. prepoznavanje osebne zgodovine, več konkretnosti, učenje samospoštovanja, osebna pričevanja ...).

Language:Slovenian
Keywords:sočutno zadovoljstvo, sekundarni travmatski stres, osebne strategije soočanja, skrb zase, organizacijske strategije soočanja, izobraževanje za socialno delo
Work type:Bachelor thesis/paper
Typology:2.11 - Undergraduate Thesis
Organization:FSD - Faculty of Social Work
Place of publishing:Ljubljana
Publisher:[E. Žukovec]
Year:2022
Number of pages:183 str.
PID:20.500.12556/RUL-139983 This link opens in a new window
UDC:364-43:159.944.4
COBISS.SI-ID:136213507 This link opens in a new window
Publication date in RUL:09.09.2022
Views:1167
Downloads:75
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Secondary language

Language:English
Title:Strategies for coping with compassion fatigue among social workers
Abstract:
Empathy and emotional response are essential skills for social workers so that they can effectively help their clients, but working with these skills also comes at a price. Emotional strain puts social workers in a position where they are often exposed to the dangers of compassion fatigue. This often leads to detriment of social workers, clients or social work itself, as it has been shown (Harr, 2013; Figley, 2002; Peters, 2018) to affect communication, focus and concentration, or even lead to mental health problems. In this paper I want to highlight what compassion fatigue is in general, what are the causes, how do we recognize it and what are its consequences. Afterwards I present concrete strategies for coping with it. At the beginning I present the theory and already known results of research in the collected literature (Diaconescu, 2015; Harr in Moore, 2011; Adams idr., 2006; Peters, 2018; Al Barmawi idr., 2019; Harr, 2013; Cuaerto in Campos-Vidal, 2019; Skovholt in Trotter-Mathison, 2014) on the manifestation of compassion fatigue and coping mechanisms for it, which are later linked to the results of my own qualitative research. The main contribution is the formulation od concrete strategies for dealing with compassion fatigue, which can be provided by the work organizations (for example good and experienced management, regular supervision, team building, good working environment, care for professional growth and attention to employees' feelings), social workers themselves (eg physical activity, self-affirmation, supportive social network, setting boundaries, spirituality) and education for the social workers (eg recognizing personal history, more concreteness, learning self-respect, personal testimonies ...).

Keywords:compassionate satisfaction, secondary traumatic stress, personal coping strategies, self-care, organizational coping strategies, social work education

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