Primerjava storitve pomoči na domu med Slovenijo in Anglijo : magistrsko delo

Kociper, Nina (author), Dragoš, Srečo (mentor)

Demografske spremembe in večanje števila starih ljudi s seboj prinašajo mnoge spremembe, med drugim tudi povečano potrebo po oskrbi starejših tako v skupnosti kot tudi v instituciji. Zaradi prezasedenosti institucij in hitrega tempa življenja so svojci nemalokrat nezmožni skrbeti za svoje ostarele družinske člane, zato se poslužujejo storitve pomoči na domu. Gre za storitev, ki starostnikom omogoča, da ostanejo v svojem domačem, poznanem okolju, hkrati pa razbremeni svojce. Oskrba je individualno prilagojena stari osebi in njenim potrebam, izvajajo jo usposobljeni oskrbovalci. Prav storitev pomoči na domu je osrednja tema moje magistrske naloge. Osredotočila sem se na primerjavo storitev pomoči na domu med Slovenijo in Anglijo. V teoretičnem delu sem tako predstavila značilnosti storitve ene in druge države in trende zadnjih nekaj let, v raziskavi pa sem se osredotočila na neposredne izvajalce storitve, torej oskrbovalce. Zanimalo me je, če so osebe deležne izobraževanja pred samim nastopom dela in kasneje uvajanja v delo, kako poteka njihovo sodelovanje z uporabniki in nadrejenimi ter kako je potekalo delo med epidemijo. Poleg tega sem raziskala tudi prisotnost preobremenjenosti v delovnem procesu in prednosti ter slabosti dela skozi oči oskrbovalcev. Rezultati so pokazali, da so osebe v Angliji deležne izobraževanj, česar za oskrbovalce v Sloveniji ne moremo trditi. Poleg tega si zaposleni v obeh državah želijo več izobraževanj in višje plače, izpostavili so tudi slabo sodelovanje z nadrejenimi. Zaposleni si želijo več sodelovanja in podpore s strani nadrejenih med tem, ko sodelovanje z uporabniki v večini opišejo kot pozitivno. Kot možne izboljšave navajajo tudi vključenost v proces od samega začetka in povišanje števila zaposlenih. Za čas epidemije pa pravijo, da je delo večino časa potekalo nemoteno, obvezna je bila uporaba zaščitne opreme. Omenjajo tudi več napetosti in živčnosti, ki je bila opazna tako pri zaposlenih kot tudi pri uporabnikih.

• Language: Slovenian
• Keywords: pomoč na domu, primerjava, stari ljudje, socialno delo, dolgotrajna oskrba
• Work type: Master's thesis/paper
• Typology: 2.09 - Master's Thesis
• Organization: FSD - Faculty of Social Work
• Place of publishing: Ljubljana
• Publisher: [N. Kociper]
• Year: 2022
• Number of pages: 136 str.
• PID: 20.500.12556/RUL-138997
• UDC: 364-783
• COBISS.SI-ID: 138608387
• Publication date in RUL: 27.08.2022

Secondary language

• Language: English
• Title: Comparison of Home at Help Services Between Slovenia and England

Abstract

Demographic change and the increase in the number of elderly people brings with them many changes, including the increased need for care for the elderly, whether in the community or in an institution. Due to the overcrowding of institutions and the fast pace of life, relatives are often unable to take care of their elderly family members, so they use home help services. It is a service that allows the elderly to stay in their home, familiar environment, while relieving relatives. Care is individually tailored to the elderly person and their needs, and is provided by qualified caregivers. Home help service is the central topic of my master's thesis. I focused on comparing home help services between Slovenia and England. In the theoretical part, I presented the characteristics of the service of both countries and trends over the past few years, and in the research I focused on direct service providers, i.e. suppliers. I was interested in whether people receive training before starting work and being introduced to work, how their cooperation with users and superiors works, and how the work took place during the epidemic. In addition, I also researched the presence of overload in the work process and the pros and cons of working through the eyes of caregivers. The results showed that people in England receive education, which cannot be said for caregivers in Slovenia. In addition, employees in both countries want more opportunities to upskill in the workplace and higher salaries, and they also pointed out poor cooperation with superiors. Employees want more cooperation and support from superiors, while most describe cooperation with users as positive. Possible improvements also include involvement in the process from the very beginning and increasing the number of employees. During the time of the epidemic, they say that the work went smoothly most of the time, and the use of protective equipment was mandatory. However, they mention more tension and nervousness, which was noticeable both among the employees as well as with users.

• Keywords: home help, comparison, elderly people, social work, long - term care