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Failures in crisis communication during the Covid-19 pandemic in Slovenia : what can we learn from audience feedback?
ID Kamin, Tanja (Author), ID Perger, Nina (Author)

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Abstract
During a pandemic, it is essential that most people respect the measures in place so as to keep the health crisis at bay. Still, a consensus must exist in society that the measures imposed by government are truly needed, just and legitimate, with several factors affecting whether this is achieved. In the article, we present the results of qualitative research (23 in-depth interviews) conducted in Slovenia at the peak of the first lockdown, focusing on how the study participants (women who were living alone during the first lockdown) perceived communication from the government and the public health authorities that comprised the official crisis communication group for managing the pandemic in Slovenia. The results present critical mistakes in communication that shaped trust in the official communicators and failed to motivate and encourage respondents to comply with the recommended and prescribed protective measures.

Language:English
Keywords:Covid-19, protective measures, risk communication, trust, fear appeal, solo-living women
Work type:Article
Typology:1.01 - Original Scientific Article
Organization:FDV - Faculty of Social Sciences
Publication version:Version of Record
Publication date:01.09.2021
Year:2021
Number of pages:Str. 517-535, 689
Numbering:Letn. 58, posebna št.
PID:20.500.12556/RUL-138714 This link opens in a new window
UDC:316:77:616-036.22(497.4)
ISSN on article:0040-3598
DOI:10.51936/tip.58.specialissue.517-535 This link opens in a new window
COBISS.SI-ID:81081603 This link opens in a new window
Publication date in RUL:10.08.2022
Views:537
Downloads:57
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Record is a part of a journal

Title:Teorija in praksa : revija za družbena vprašanja
Shortened title:Teor. praksa
Publisher:Visoka šola za politične vede, Visoka šola za politične vede, Visoka šola za sociologijo, politične vede in novinarstvo, Fakulteta za sociologijo, politične vede in novinarstvo, Fakulteta za družbene vede
ISSN:0040-3598
COBISS.SI-ID:763652 This link opens in a new window

Secondary language

Language:Slovenian
Title:Napake v krizni komunikaciji med pandemijo covid-19 v Sloveniji
Abstract:
Med pandemijo je ključnega pomena, da večina ljudi upošteva predpisane ukrepe za preprečitev zdravstvene krize. Vendar mora v družbi obstajati konsenz, da so ukrepi, ki nam jih predpiše vlada, res potrebni, pravični in legitimni, na kar vpliva več dejavnikov. V članku predstavimo rezultate kvalitativne raziskave (23 poglobljenih intervjujev), ki smo jo izvedli v Sloveniji na vrhuncu prve splošne karantene, pri čemer se osredotočimo na to, kako so udeleženke v raziskavi (ženske, ki so med prvo splošno karanteno živele same) dojemale komunikacijo s strani vlade in javnih zdravstvenih organov, vključno z uradno skupino za krizno komunikacijo v okviru upravljanja s pandemijo v Sloveniji. Rezultati prikazujejo ključne napake v komunikaciji, ki so vplivale na zaupanje v uradne govorce in ki jim ni uspelo motivirati in spodbuditi respondentk, da bi upoštevale priporočene in predpisane zaščitne ukrepe.

Keywords:Covid-19, zaščitni ukrepi, obveščanje o tveganju, zaupanje, strah, ženske, ki živijo samostojno

Projects

Funder:ARRS - Slovenian Research Agency
Project number:P5-0183-2022
Name:Socialna psihologija in sociologija vsakdanjega življenja

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