Analiza zadovoljstva zaposlenih na Finančni upravi Republike Slovenije : diplomsko delo

Učakar, Aleksandra (author), Umek, Lan (mentor)

Zadovoljstvo zaposlenih je eden izmed najbolj ključnih dejavnikov, ki vplivajo na uspešnost in učinkovitost organizacije. Vsaka organizacija bi morala vlagati v svoje zaposlene, da jim zagotovi kar se da veliko zadovoljstvo, saj to prinese zadovoljstvo tudi organizaciji, hkrati pa ji zagotovi večji dobiček. Namen diplomskega dela je raziskati stopnjo zadovoljstva zaposlenih na Finančni upravi Republike Slovenije urad Ljubljana ter opredeliti, kateri dejavniki so tisti, ki prinašajo veliko zadovoljstva zaposlenim, ter kateri ga prinašajo najmanj oziroma prinašajo nezadovoljstvo. Kot pomoč pri raziskavi diplomskega dela je bila uporabljena metoda anketiranja. Rezultati analize so pokazali, da so anketiranci v organizaciji, ki so zaposleni pod 20 let s povprečno oceno 4,1 zadovoljni medtem, ko so anketiranci, ki so zaposleni nad 20 let s povprečno oceno 3,8 srednje zadovoljni. Kar pomeni, da organizacija dela v pravi smeri za zagotavljanje zadovoljstva, vendar pa bi morala nekatera področja vseeno izboljšati. Anketiranci, so najbolje ocenili dejavnika varnost pri delu (4,3) ter delovni čas (4,3). Najslabše pa so ocenili dejavnik nagrade s povprečno oceno 2,8. Anketiranci so imeli možnost ocenjevanja zadovoljstva z ocenami od 1 do 5.

• Language: Slovenian
• Keywords: zadovoljstvo zaposlenih, Finančna uprava Republike Slovenije, dejavniki zadovoljstva, delovno mesto, organizacija, napredovanje, izobraževanje
• Work type: Bachelor thesis/paper
• Typology: 2.11 - Undergraduate Thesis
• Organization: FU - Faculty of Administration
• Place of publishing: Ljubljana
• Publisher: [A. Učakar]
• Year: 2022
• Number of pages: IX, 47 str.
• PID: 20.500.12556/RUL-137697
• UDC: 351.72:005.962:331.101.32(497.4Ljubljana)
• COBISS.SI-ID: 118741507
• Publication date in RUL: 28.06.2022

Secondary language

• Language: English
• Title: The analysis of satisfaction of employees at the Financial Administration of the Republic of Slovenia

Abstract

Employee satisfaction is one of the best key factors that affects the performance and efficiency of organization. Every organization should invest in its employees by providing them with greater satisfaction as it brings satisfaction to the organization as well maximum profits. The purpose of the diploma us to investigate the level of employee satisfaction at the Financial Administration of the Republic of Slovenia in the Ljubljana unit an also to determine which factors are those that bring a lot of satisfaction to employees and which bring the least or dissatisfaction. A survey method was used to help with the research of the diploma thesis. The results of the analysis showed that respondents in the organization who are employed under 20 years with an average grade of 4,1 are satisfied, while respondents who are employed over 20 years with an average grade of 3,8 are moderately satisfied. Which means that the organization is working in the right direction to ensure satisfaction, but some areas should still improve. Respondents rated factors safety at work (4,3) and working time (4,3) the best. The worst factor was the award factor with an average score of 2,8. Respondents had the opportunity to rate satisfaction from 1 to 5.

• Keywords: employee satisfaction, Financial Administration of the Republic of Slovenia, satisfaction factors, job, organization, promotion, education