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Vpliv vključevanja porabnikov prek družbenih omrežij znamk na zaznano vrednost in nakupno namero : diplomsko delo
ID Hubat, Nastja (Author), ID Golob, Urša (Mentor) More about this mentor... This link opens in a new window

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Abstract
Družbena omrežja so danes eden izmed glavnih marketinških kanalov, prek katerega poskušajo podjetja s pomočjo vključevanja porabnikov razviti kakovostne odnose, ki jim bodo prinesli nadaljnje koristi. Da pa se bodo porabniki sploh pripravljeni aktivno vključevati, morajo podjetja poskrbeti, da pri tem tudi zanje ustvarijo zadostno vrednost. V diplomskem delu se posvetimo preučevanju odnosa med vključevanjem porabnikov na družbenih omrežjih blagovnih znamk, zaznano vrednostjo s strani porabnika, znotraj katere upoštevamo utilitarno, hedonično ter družbeno dimenzijo, in nakupno namero. Na podlagi obstoječih virov smo oblikovali konceptualni model in izpeljali hipoteze o povezavah med zastavljenimi spremenljivkami. Podatke smo pridobili s pomočjo spletne ankete in jih analizirali po metodi najmanjših delnih kvadratov z uporabo programa Smart PLS. Izkazalo se je, da vključevanje porabnikov vpliva na vse dimenzije zaznane vrednosti, pri čemer ima najmočnejši vpliv na hedonično vrednost, najmanjšega pa na družbeno. Z raziskavo smo uspešno potrdili tudi pozitivno povezanost med vključevanjem porabnikov in posameznikovo nakupno namero. Pri vplivu zaznane vrednosti na nakupno namero se je izkazalo, da najmočneje vpliva utilitarna dimenzija; sledi ji hedonična, medtem ko naj bi bil vpliv družbene dimenzije rahlo negativen. V primeru posredne povezanosti spremenljivk vključevanje najmočneje vpliva na nakupno namero prek utilitarne vrednosti; na drugem mestu je hedonična; povezava prek družbene vrednosti pa se je izkazala za nepomembno.

Language:Slovenian
Keywords:vključenost porabnikov, zaznana vrednost, nakupna namera, družbena omrežja
Work type:Bachelor thesis/paper
Typology:2.11 - Undergraduate Thesis
Organization:FDV - Faculty of Social Sciences
Place of publishing:Ljubljana
Publisher:[N. Hubat]
Year:2022
Number of pages:72 str.
PID:20.500.12556/RUL-136740 This link opens in a new window
UDC:366:316.472.4(043.2)
COBISS.SI-ID:109236483 This link opens in a new window
Publication date in RUL:19.05.2022
Views:654
Downloads:106
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Secondary language

Language:English
Title:The impact of consumer engagement via brands' social media profiles on perceived consumer value and purchase intention
Abstract:
Consumer engagement on social networks, one of the main marketing channels today, is used by companies to develop quality relationships with their customers for future benefit. To engage them in their content actively, companies have to make sure to create a benefit for the consumer in the first place. This thesis investigates the relationship between consumer engagement on brands' social media, perceived consumer value, which includes utilitarian, hedonic, and social dimensions, and purchase intention. The conceptual model and the hypotheses linking the proposed variables are based on existing sources. The data was acquired through an online survey and analyzed with the partial least square method using SmartPLS software. The results show that consumer engagement affects all perceived value dimensions with the highest effect on the hedonic and the lowest on social value. Consumer engagement and purchase intention have also been positively linked by the research. The impact of perceived value on purchasing intention is most strongly influenced by the utilitarian dimension followed by the hedonic dimension while the impact of the social dimension is slightly negative. In the case of mediation between variables, consumer engagement has the strongest link through the utilitarian value with hedonic in the second place while social value has an insignificant impact on purchase intention.

Keywords:consumer engagement, perceived consumer value, purchase intention, social media

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