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Doživljanje dela in soočanje s poklicnim stresom pri svetovalkah, ki delajo z žrtvami nasilja v družini : magistrsko delo
ID Kolenko, Dunja (Author), ID Fekonja, Urška (Mentor) More about this mentor... This link opens in a new window

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Abstract
Svetovalcev, ki delajo z žrtvami nasilja v družini, se zgodbe o nevarnosti ter psihični in fizični ranljivosti, ki so jim izpostavljeni pri svojem delu, velikokrat globoko dotaknejo in vplivajo na različne vidike njihovih življenj. V magistrski nalogi smo preučevali, kako svetovalke, ki delajo z žrtvami nasilja v družini, doživljajo in opisujejo svoje izkušnje, in kako se soočajo s stresom, ki ga doživljajo pri svojem delu. Uporabljena je bila kvalitativna metoda polstrukturiranega intervjuja, odgovore svetovalk pa smo interpretirali tudi v okviru pozitivnih in negativnih učinkov vikarijske izpostavljenosti travmi. V vzorec je bilo vključenih 20 svetovalk, različnih poklicnih profilov, zaposlenih v različnih vladnih in nevladnih organizacijah, ki delajo neposredno z žrtvami nasilja v družini. Podatki so bili analizirani po metodi refleksivne tematske analize, ki je odkrila 7 tem: psihični in fizični učinki dela, spreminjanje sveta in sebe, prepričanje ‘svet je nevaren’, razmejevanje odgovornosti, občutljivost za odnose z drugimi, zavestna skrb zase ter formalna in neformalna podpora znotraj organizacije. Teme so pokazale, da se pri udeleženkah kažejo tako negativni učinki izpostavljenosti vikarijski travmi, tj. vikarijska travmatizacija in izgorelost, kot tudi pozitivni učinki izpostavljenosti vikarijski travmi, tj. vikarijska posttravmatska rast, empatično zadovoljstvo in vikarijska rezilientnost. Ugotovili smo, da udeleženke znotraj svojih organizacij zaznavajo visoko raven podpore, ki je po raziskavah pozitivno povezana z vikarijsko rezilientnostjo. To nakazuje na dobro prakso znotraj vladnih in nevladnih organizacij, v katerih so udeleženke zaposlene. Raziskava je prispevala k maloštevilni literaturi, ki se osredotoča izključno na izkušnje svetovalcev, ki delajo z žrtvami nasilja v družini, in jih interpretira v okvirih splošnega področja psihološke travme.

Language:Slovenian
Keywords:nasilje v družini, svetovalno delo, poklicni stres, empatična izčrpanost, rezilientnost, tematska analiza
Work type:Master's thesis/paper
Typology:2.09 - Master's Thesis
Organization:FF - Faculty of Arts
Place of publishing:Ljubljana
Publisher:[D. Kolenko]
Year:2021
Number of pages:39 str.
PID:20.500.12556/RUL-133562 This link opens in a new window
UDC:159.944.4:331.1(043.2)
COBISS.SI-ID:87931651 This link opens in a new window
Publication date in RUL:01.12.2021
Views:1690
Downloads:157
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Secondary language

Language:English
Title:Lived experiences and occupational stress in counselors working with victims of domestic violence.
Abstract:
Counselors who work with victims of domestic violence are often deeply touched by the stories of danger, and psychological and physical vulnerabilities, that they are exposed to because of their work, which can also affect various aspects of their lives. In the master’s thesis, we examined lived experiences of counselors, who work with victims of domestic violence, and examined how they cope with stress they experience in their work. A qualitative method of semi-structured interview was used. The counselors’ answers were also interpreted in the context of positive and negative effects of vicarious exposure to trauma. The sample included 20 female counselors of different professional profiles, employed in various governmental and non-governmental organizations, who work directly with victims of domestic violence. Data were analyzed using reflexive thematic analysis method, which revealed 7 themes: psychological and physical effects of work, changing the world and oneself, the belief ‘the world is dangerous’, separation of responsibility, sensibility to relationships with others, conscious self-care, and formal and informal support within the organization. The themes revealed that participants showed negative effects of exposure to vicarious trauma, that is vicarious trauma and burnout, but also positive effects of exposure to vicarious trauma, that is vicarious posttraumatic growth, compassion satisfaction and vicarious resilience. We found that within their organizations, participants perceive a high level of support, which, according to research, is positively related to vicarious resilience. This points to good practice within governmental and non-governmental organizations that employ them. Our research has contributed to small number of studies, that focus exclusively on the experiences of counselors working with victims of domestic violence and interpret them within the framework of general field of psychological trauma.

Keywords:domestic violence, counseling, compassion fatigue, resilience, occupational stress, thematic analysis

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