The aim of the thesis was to analyse the situation and sales of furniture online before and during the COVID-19 pandemic, and to develop a starting point for the online sales of custom-made furniture (kitchens, fitted wardrobes). We carried out a survey before and during the pandemic to determine the state of online furniture shopping. Three different AHP analyses were carried out, involving experts from the fields of economics and timber. They were used to test the suitability of products for online sales, the factors that encourage shoppers to buy online and the characteristics of a good online shop. Finally, a benchmarking exercise was carried out to check the competitiveness of the company under study. The findings have helped us to develop a starting point for an online shop for selling simple pieces of furniture and a draft shopping form for selling more complex pieces of furniture (kitchens, fitted wardrobes).
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