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Customer experience management in banking industry in Kosovo : master's thesis
ID Huruglica, Urata (Author), ID Roka, Erik (Author), ID Lahovnik, Matej (Mentor) More about this mentor... This link opens in a new window, ID Kolar, Tomaž (Comentor)

URLURL - Presentation file, Visit http://www.cek.ef.uni-lj.si/magister/roka4152-B.pdf This link opens in a new window

Language:English
Keywords:Kosovo, banking, corporate culture, customer relationship, satisfaction, loyalty, research, analysis
Work type:Master's thesis/paper
Typology:2.09 - Master's Thesis
Organization:EF - School of Economics and Business
Place of publishing:Ljubljana
Publisher:[U. Huruglica
Year:2020
Number of pages:III, 87, 2 str.
PID:20.500.12556/RUL-129431 This link opens in a new window
UDC:366
COBISS.SI-ID:65938435 This link opens in a new window
Publication date in RUL:02.09.2021
Views:783
Downloads:46
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Secondary language

Language:Slovenian
Title:Management porabnikove izkušnje v bančništvu na Kosovu
Keywords:Kosovo, bančništvo, kultura podjetja, odnosi s strankami, zadovoljstvo, lojalnost, raziskave, analiza

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