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Customer experience management in banking industry in Kosovo : master's thesis
ID
Huruglica, Urata
(
Author
),
ID
Roka, Erik
(
Author
),
ID
Lahovnik, Matej
(
Mentor
)
More about this mentor...
,
ID
Kolar, Tomaž
(
Comentor
)
URL - Presentation file, Visit
http://www.cek.ef.uni-lj.si/magister/roka4152-B.pdf
Image galllery
Language:
English
Keywords:
Kosovo
,
banking
,
corporate culture
,
customer relationship
,
satisfaction
,
loyalty
,
research
,
analysis
Work type:
Master's thesis/paper
Typology:
2.09 - Master's Thesis
Organization:
EF - School of Economics and Business
Place of publishing:
Ljubljana
Publisher:
[U. Huruglica
Year:
2020
Number of pages:
III, 87, 2 str.
PID:
20.500.12556/RUL-129431
UDC:
366
COBISS.SI-ID:
65938435
Publication date in RUL:
02.09.2021
Views:
691
Downloads:
32
Metadata:
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:
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Secondary language
Language:
Slovenian
Title:
Management porabnikove izkušnje v bančništvu na Kosovu
Keywords:
Kosovo
,
bančništvo
,
kultura podjetja
,
odnosi s strankami
,
zadovoljstvo
,
lojalnost
,
raziskave
,
analiza
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