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Analiza zadovoljstva uporabnikov in zdravstvenih delavcev s storitvami e-zdravja v Sloveniji : diplomsko delo
ID Šavs, Tim (Author), ID Dečman, Mitja (Mentor) More about this mentor... This link opens in a new window

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Abstract
Uvajanje IT v zdravstvo postopoma poteka že več desetletij, tudi v Sloveniji. Pojavljale so se različne novosti, ki so na koncu prinesle eno skupno rešitev, in to je eZdravje. Slovenija je eZdravje v zdravstvo uradno uvedla proti koncu leta 2015. V diplomskem delu je predstavljen sistem eZdravje. V prvem sklopu diplomske naloge je predstavljen teoretični del, ta zajema predstavitev zdravstvenega sistema v Sloveniji ter kako je potekalo uvajanje IT in IKT v slovensko zdravstvo. Predstavljen je sistem eZdravje vključno z opredelitvijo, kaj eZdravje predstavlja in katere so njegove posamezne storitve eZdravja, kot so eRecept, eNaročanje in CRPP. Opisali smo zgodovinsko ozadje, prednosti in slabosti ter koristi eZdravja. Orisali smo sedanje stanje v Sloveniji. Predstavljen je portal zVem, preko katerega eZdravje deluje. Prav tako je prikazan rezultat primerjave eZdravja v Sloveniji glede na izbrane druge evropske države. Drugi sklop naloge je empirični del. Ta sklop temelji na predstavitvi rezultatov dveh anket. Prva anketa je bila namenjena zunanjim uporabnikom (pacientom) druga pa zdravstvenim delavcem. Opravljeni sta bili dve različni anketi, saj smo želeli pridobiti oba vidika uporabnikov (pacientov in zdravstvenih delavcev). Ugotovili smo, da je splošno zadovoljstvo uporabnikov z eZdravjem visoko, sistem pa ni brez napak in težav. Največjo prepreko predstavlja računalniško znanje, ki največ težav povzroča starejši populaciji. Večje težave so bile zaznane pri pacientih, saj so se nekateri zdravstveni delavci udeležili obveznih izobraževanj o eZdravju in pridobili potrebna znanja za lažjo in učinkovitejšo uporabo. Najpogostejše omenjena težava eZdravja je bila izpad sistema oz. občasno nedelovanje.

Language:Slovenian
Keywords:eZdravje, eRecept, eNaročanje, zdravstvo, zadovoljstvo, uporabniki, informacijsko-komunikacijska tehnologija.
Work type:Bachelor thesis/paper
Typology:2.11 - Undergraduate Thesis
Organization:FU - Faculty of Administration
Place of publishing:Ljubljana
Publisher:[T. Šavs]
Year:2021
Number of pages:X, 70 str.
PID:20.500.12556/RUL-129058 This link opens in a new window
UDC:659.2:004:614.2(497.4)
COBISS.SI-ID:74704387 This link opens in a new window
Publication date in RUL:25.08.2021
Views:1593
Downloads:252
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Secondary language

Language:English
Title:The analysis of the users' and health-workers' satisfaction with eHealth services in Slovenia
Abstract:
The introduction of IT in healthcare has been taking place gradually for several decades, also in Slovenia. Various innovations have emerged that have ultimately brought about one common solution, and that is eHealth. Slovenia officially introduced eHealth in healthcare towards the end of 2015. The diploma thesis presents the eHealth system. The first part of the diploma thesis presents the theoretical part, which includes a presentation of the health care system in Slovenia and how the introduction of IT and ICT in Slovenian health care took place. The eHealth system is presented, including a definition of what eHealth represents and what its eHealth services are, such as eRecipe, eOrdering, CRPP. We described the historical background, advantages and disadvantages, and benefits of eHealth. We outlined the current situation in Slovenia. The zVem portal is presented, through which eHealth works. The result of the comparison of eHealth in Slovenia concerning selected other European countries is also presented. The second set of tasks is the empirical part. This set is based on the presentation of the results of two surveys. The first survey was intended for external users (patients) and the second for healthcare professionals. Two different surveys were conducted as we wanted to obtain both aspects of users (patients and healthcare professionals). We found that the overall satisfaction of users with eHealth is high, and the system is not without errors and problems. The biggest obstacle is computer knowledge, which causes the most problems for the elderly population. Greater problems were perceived in patients, as some health professionals attended compulsory eHealth education and acquired the necessary knowledge to make it easier and more effective to use. The most frequently mentioned problem of eHealth was the failure of the system or. occasional inactivity.

Keywords:eHealth, ePrescribing, eOrdering, healthcare, satisfaction, users, information and communication technology.

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