This master’s thesis aims to analyse the correlation between workplace mobbing in state administration and assertive communication. The decision to research this particular topic was made because workplace mobbing is a far-reaching issue that affects mobbing victims the most. The research has shown that one fifth of the participants had been subjected to workplace mobbing over the past six months (21.7 %), suffering substantial mental distress, while 78,3 % of the participants had not been subjected to mobbing. Humiliating behaviour – experienced by 19,4 % of the subjects in the past month – and verbal abuse – experienced by 12,1 % of the subjects – stand out the most among the types of mobbing that have emerged. In the past 12 months, 14,7 % of the research participants working in public administration had experienced workplace bullying.
The research conducted on this issue suggests that each employee may contribute to establishing healthy interpersonal relationships in the work environment and to stopping mobbing through adequate communication, as data indicate a strong correlation between workplace mobbing and assertive communication in the state administration. A higher level of assertive communication is in fact very common among employees who have not been subjected to mobbing, while lower assertive communication levels are typical for employees who have experienced mobbing. State administration employees are mostly assertive in their communication, but more practice is still necessary.
The contribution of this master’s thesis is important for employees, organizations and both professional and scientific circles, as it presents crucial findings and international comparisons, providing suggestions for preventing workplace mobbing in state administration and reducing its negative consequences.
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