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A configuration taxonomy of business process orientation
ID
Van Looy, Amy
(
Author
),
ID
Trkman, Peter
(
Author
),
ID
Clarysse, Els
(
Author
)
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MD5: 2A5BAA41482CB8E2C13ABA613B53F626
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https://link.springer.com/article/10.1007%2Fs12599-021-00700-4
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Abstract
Organizations strive to develop a variety of capabilities to improve and measure business processes. Researchers have used various maturity models to investigate the development of a business process orientation (BPO), and most have argued that such a development comes in stages. Current literature underestimates the interrelationships between BPO capabilities and fails to consider multidimensional or non-linear paths to maturity. To refine the features of maturity models, this study relies on configuration theory to uncover different archetypes for BPO development and quantitatively evaluate them by examining performance differences among archetypes based on a large-scale international dataset. The resulting empirical taxonomy with seven BPO archetypes establishes important performance differences between organizations at a similar maturity level. Besides strengthening the theoretical foundations of BPO and making maturity assessments more multifaceted, the results help organizations give their managerial efforts a focus by enabling comparison with peers in the same archetype and showing various paths for BPO improvement.
Language:
English
Keywords:
enterprises
,
business process
,
business efficiency
,
process orientation
,
archetype
,
configuration
,
context awareness
,
performance
Work type:
Article
Typology:
1.01 - Original Scientific Article
Organization:
EF - School of Economics and Business
Publication status:
In print
Publication version:
Author Accepted Manuscript
Year:
2021
PID:
20.500.12556/RUL-127434
UDC:
659.2:004
ISSN on article:
2363-7005
DOI:
10.1007/s12599-021-00700-4
COBISS.SI-ID:
62817027
Publication date in RUL:
07.06.2021
Views:
892
Downloads:
191
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Record is a part of a journal
Title:
Business & information systems engineering
Shortened title:
Bus. inf. syst. eng.
Publisher:
Springer Gabler
ISSN:
2363-7005
COBISS.SI-ID:
1538289603
Secondary language
Language:
Slovenian
Keywords:
podjetje
,
poslovni proces
,
uspešnost poslovanja
Projects
Funder:
ARRS - Slovenian Research Agency
Funding programme:
Raziskovalni projekt - temeljni
Project number:
J5-9329
Name:
Poslovna analitika in poslovni modeli v oskrbovalnih verigah
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