A configuration taxonomy of business process orientation
ID Van Looy, Amy (Author), ID Trkman, Peter (Author), ID Clarysse, Els (Author)

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Organizations strive to develop a variety of capabilities to improve and measure business processes. Researchers have used various maturity models to investigate the development of a business process orientation (BPO), and most have argued that such a development comes in stages. Current literature underestimates the interrelationships between BPO capabilities and fails to consider multidimensional or non-linear paths to maturity. To refine the features of maturity models, this study relies on configuration theory to uncover different archetypes for BPO development and quantitatively evaluate them by examining performance differences among archetypes based on a large-scale international dataset. The resulting empirical taxonomy with seven BPO archetypes establishes important performance differences between organizations at a similar maturity level. Besides strengthening the theoretical foundations of BPO and making maturity assessments more multifaceted, the results help organizations give their managerial efforts a focus by enabling comparison with peers in the same archetype and showing various paths for BPO improvement.

Keywords:enterprises, business process, business efficiency, process orientation, archetype, configuration, context awareness, performance
Work type:Article (dk_c)
Typology:1.01 - Original Scientific Article
Organization:EF - School of Economics and Business
Publication status in journal:In print
Article version:Postprint, final article version, accepted into publication
ISSN on article:2363-7005
DOI:10.1007/s12599-021-00700-4 This link opens in a new window
COBISS.SI-ID:62817027 This link opens in a new window
Publication date in RUL:07.06.2021
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Record is a part of a journal

Title:Business & information systems engineering
Shortened title:Bus. inf. syst. eng.
Publisher:Springer Gabler
COBISS.SI-ID:1538289603 This link opens in a new window

Secondary language

Keywords:podjetje, poslovni proces, uspešnost poslovanja

Document is financed by a project

Funder:ARRS - Agencija za raziskovalno dejavnost Republike Slovenije (ARRS)
Funding programme:Raziskovalni projekt - temeljni
Project number:J5-9329
Name:Poslovna analitika in poslovni modeli v oskrbovalnih verigah

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