Analiza komuniciranja v izbrani organizaciji : diplomsko delo

Mitić, Valentina (author), Kozjek, Tatjana (mentor)

Komunikacija je pomemben dejavnik pri poslovanju organizacije, saj prispeva k sprejemanju pravih odločitev ter k ustreznemu vzdušju med zaposlenimi, strankami in drugimi deležniki. Namen diplomskega dela je proučiti področje komuniciranja v izbrani organizaciji in na podlagi izvedene raziskave ugotoviti, ali je komuniciranje med zaposlenimi in poslovnimi partnerji v izbrani organizaciji dobro, katere so prednosti in slabosti komuniciranja v izbrani organizaciji ter kakšen je način komuniciranja. Namen je tudi na osnovi izvedene raziskave predlagati možne izboljšave. Z raziskavo je bilo ugotovljeno, da je sodelujočim najbolj pomembno medsebojno razumevanje sporočil, kar je rezultat uspešnega komuniciranja in pot do uspešnega poslovanja. Zaposleni želijo komunicirati prek enotnega komunikacijskega kanala, kar bi jim omogočilo enostavnejše komuniciranje, in prek osebnih stikov. Za vzdrževanje uspešnega komuniciranja organizacije naj ta prične z izvajanjem skupinskih sestankov ali delavnic, kjer bi zaposleni na inovativen način izražali svoja mnenja, morebitna nezadovoljstva in predloge izboljšav.

• Language: Slovenian
• Keywords: komuniciranje, interno komuniciranje, komuniciranje med zaposlenimi, spletno komuniciranje
• Work type: Bachelor thesis/paper
• Typology: 2.11 - Undergraduate Thesis
• Organization: FU - Faculty of Administration
• Place of publishing: Ljubljana
• Publisher: [V. Mitić]
• Year: 2021
• Number of pages: VIII, 50 str.
• PID: 20.500.12556/RUL-127175
• UDC: 005.336.5:005.57:005.525
• COBISS.SI-ID: 65070083
• Publication date in RUL: 21.05.2021

Secondary language

• Language: English
• Title: Analysis of communication in the selected organisation

Abstract

Communication is an important factor in an organisation’s operations, since it contributes to making the right decisions and to an appropriate atmosphere between employees, clients and other participants. The purpose of the thesis was to study the field of communication in the selected organisation and based on the conducted research identify, if there is good communication between employees and business partners in the selected organisation, which are the advantages and weaknesses of communication in the selected organization and what type of communication is being used. The purpose was also to suggest possible solutions based on the results of the research. The research found that the participants mostly value mutual understanding of messages, which is the result of successful communication and the path to successful business operations. Employees want to communicate through a single communicational channel, which would simplify the communication, and through personal contacts. In order for the organisation to maintain its successful communication, it should start organising group meetings and workshops, where employees would express their opinion, possible dissatisfaction and suggestions for improvements in an innovative way.

• Keywords: communication, internal communication, communication between employees, online communication