Communication is an important factor in an organisation’s operations, since it contributes to making the right decisions and to an appropriate atmosphere between employees, clients and other participants.
The purpose of the thesis was to study the field of communication in the selected organisation and based on the conducted research identify, if there is good communication between employees and business partners in the selected organisation, which are the advantages and weaknesses of communication in the selected organization and what type of communication is being used. The purpose was also to suggest possible solutions based on the results of the research. The research found that the participants mostly value mutual understanding of messages, which is the result of successful communication and the path to successful business operations. Employees want to communicate through a single communicational channel, which would simplify the communication, and through personal contacts.
In order for the organisation to maintain its successful communication, it should start organising group meetings and workshops, where employees would express their opinion, possible dissatisfaction and suggestions for improvements in an innovative way.
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