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Vzdolžna analiza zadovoljstva zaposlenih na Upravni enoti Ormož v daljšem časovnem obdobju : diplomsko delo
Kolarič, Tadeja (Author), Benčina, Jože (Mentor) More about this mentor... This link opens in a new window

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Abstract
Zaposleni predstavljajo eno od najpomembnejših konkurenčnih prednosti organizacij. Vsaka organizacija se mora zavedati, da je zadovoljstvo zaposlenih eden izmed osnovnih pogojev, da je le-ta uspešna, predvsem pa to velja, kadar govorimo o javni upravi, kjer je uspešnost poslovanja v največji meri odvisna prav od zaposlenih. Cilj diplomskega dela je izvesti raziskavo glede zadovoljstva zaposlenih na upravni enoti Ormož skozi obdobje od leta 2009 do leta 2018 ter pridobljene rezultate primerjati s slovenskim povprečjem zadovoljstva zaposlenih na upravnih enotah po Sloveniji. Namen diplomskega dela je ugotoviti gibanje zadovoljstva zaposlenih na UE Ormož skozi daljše časovno obdobje – ali se je zadovoljstvo zaposlenih glede na posamezne dimenzije kakovosti v primerjavi s predhodnimi leti povišalo, ostalo na enaki ravni ali znižalo ter ugotoviti, katera dimenzija kakovosti je na UE Ormož ocenjena najslabše – kje je torej priložnost za izboljšave. Pri preverjanju hipotez smo ugotovili, da je zadovoljstvo zaposlenih na UE Ormož dokaj visoko, saj rezultati prikazujejo visoke povprečne ocene, v primerjavi s slovenskim povprečjem UE po Sloveniji tudi višje, ter da je prisoten velik porast teh ocen predvsem v začetnem obdobju uporabe anketnega vprašalnika (do leta 2012/2014), medtem ko je v zadnjih letih viden nižji napredek. Ugotovljeno je bilo tudi, da mora UE Ormož večjo pozornost nameniti odnosom med sodelavci ter z nadrejenimi, osebnostni rasti zaposlenih ter njihovemu odnosu do kakovosti. Ključne

Language:Slovenian
Keywords:zadovoljstvo zaposlenih, merjenje zadovoljstva, upravna enota, dejavniki zadovoljstva, dimenzije kakovosti, Upravna enota Ormož
Work type:Bachelor thesis/paper (mb11)
Tipology:2.11 - Undergraduate Thesis
Organization:FU - Faculty of Administration
Year:2020
Publisher:[T. Kolarič]
Number of pages:X, 45 str.
UDC:005.32:331.101.32
COBISS.SI-ID:28642307 This link opens in a new window
Views:142
Downloads:73
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Secondary language

Language:English
Title:LONGITUDINAL ANALYSIS OF EMPLOYEES SATISFACTION AT THE ORMOŽ ADMINISTRATIVE UNIT IN A LONGER PERIOD
Abstract:
Employees represent one of the most important competitive advantages of all organizations. Every organization must be aware that employee satisfaction is one of the basic conditions for a organization to be successful, especially when it comes to administrative office, where business success depends largely on employees. The aim of the thesis is to conduct a research on employee satisfaction at the Ormož administrative unit during the period from 2009 to 2018 and to compare the results with the Slovenian average employee satisfaction at administrative units in Slovenia. The purpose of the survey was to determine the movement of employee satisfaction over a longer period of time - whether employee satisfaction increased, remained at the same level or decreased compared to previous years and to determine which dimension of quality was rated the worst at the Ormož administrative unit - where is the opportunity for improvement. When testing the hypotheses, we found out that the satisfaction of employees at Ormož administrative unit is quite high, as the results show high average scores, even higher compared to the Slovenian average of administrative units in Slovenia, and that there is a large increase in these ratings, especially in the initial period of the questionnaire, while too little progress has been seen in recent years. It was also established that Ormož administrative unit must pay more attention to the relationship between employees and superiors, the personal growth of employees and their attitude to quality.

Keywords:employee satisfaction, satisfaction measurement, administrative unit, factors of satisfaction, dimension of quality, Ormož administrative unit

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