Stres in izgorelost socialnih delavk na CSD Koroška, Enota Radlje ob Dravi : diplomsko delo

Robnik, Maja (author), Mešl, Nina (mentor), Kodele, Tadeja (co-mentor)

V diplomskem delu raziskujem, kako socialne delavke, zaposlene na Centru za socialno delo Koroška, Enota Radlje ob Dravi, doživljajo svoje delo v povezavi s stresom in izgorelostjo. Zanimalo me je, kakšni so razlogi za stres in izgorelost socialnih delavk in načini spoprijemanja s stresnimi situacijami. Poleg tega pa je bil namen diplomskega dela raziskati tudi povezavo stresa in izgorelosti z reorganizacijo dela na centrih za socialno delo ter pojavom epidemije COVID-19. V teoretičnem delu diplomskega dela najprej predstavim stres in izgorelost, dejavnike, ki so povezani z doživljanjem stresa in izgorelosti, in načine soočanja z omenjenimi dejavniki. Teoretični del zaključim s predstavitvijo poteka in trenutnega stanja reorganizacije centrov za socialno delo. V empiričnem delu predstavim rezultate, ki sem jih pridobila s pomočjo delno standardiziranih intervjujev s šestimi socialnimi delavkami na CSD Koroška, Enota Radlje ob Dravi. Rezultati raziskave so pokazali, da večina socialnih delavk pri svojem delu doživlja stres, večina jih je občutila tudi že izgorelost. Ugotovitve kažejo, da k doživljanju stresa in izgorelosti prispevajo raznoliki dejavniki na več ravneh, predvsem na ravni države in sistema socialnega varstva. Največ razlogov sem prepoznala zaradi sistemskih ovir, kot so preobremenjenost, kadrovska podhranjenost ter birokratski in administrativni postopki. Obenem pa rezultati kažejo, da je to, kako bo določene dejavnike doživela posamezna socialna delavka, odvisno tudi od njenih osebnih lastnosti. Za lažje soočanje s stresnimi situacijami so socialnim delavkam v pomoč različne prostočasne dejavnosti, podpora, organizirana s strani organizacije, dobri odnosi v kolektivu in medsebojna podpora. Reorganizacijo dela na CSD-ju so socialne delavke v povezavi s stresom in izgorelostjo doživljaje različno, a jih s tem povezane spremembe niso razbremenile. Nekaterim socialnim delavkam je nekaj dodatnega stresa prinesla tudi reorganizacija dela v času epidemije COVID-19.

• Language: Slovenian
• Keywords: stres, stresni dejavniki, soočanje s stresnimi situacijami, reorganizacija CSD-jev, delo na CSD-ju v času koronavirusa
• Work type: Bachelor thesis/paper
• Typology: 2.11 - Undergraduate Thesis
• Organization: FSD - Faculty of Social Work
• Place of publishing: Ljubljana
• Publisher: [M. Robnik]
• Year: 2020
• PID: 20.500.12556/RUL-118110
• COBISS.SI-ID: 29910275
• Publication date in RUL: 20.08.2020

Secondary language

• Language: English
• Title: Stress and Burnout among Social Workers at the Unit Radlje ob Dravi of the Centre for Social Work Koroška

Abstract

In my graduation thesis, I research how social workers employed at the Unit Radlje ob Dravi of the Centre for Social Work Koroška (CSD Koroška), experience their work regarding stress and burnout. I was interested in the causes of stress and burnout of social workers and how they deal with stressful situations. In addition, the aim of the graduation thesis was to research the connection of stress and burnout with the reorganization of work at social work centres and the outbreak of the COVID-19 epidemic. In the theoretical part of the thesis, I first present stress and burnout, the factors associated with experiencing them and ways of dealing with these factors. I conclude the theoretical part with a presentation of the course and current state of the reorganization of social work centres. In the empirical part, I present the results I gathered with partially standardized interviews with six social workers at the Unit Radlje ob Dravi of the Centre for Social Work Koroška. The results of the research revealed that most social workers experience work stress and most of them have already experienced burnout. The findings show that a variety of factors contribute to experiencing stress and burnout at several levels, especially at the level of the state and the social security system. I identified most of the reasons as systemic obstacles, such as overburdening, lack of staff and bureaucratic and administrative procedures. At the same time, the results indicate that the way how an individual social worker will experience certain factors also depends on her personal traits. To help them cope with stressful situations, social workers have access to various leisure activities, support organized by an organization, good workplace relations and mutual support. The social workers experienced the reorganization of work at the Centre for Social Work regarding stress and burnout in different ways, but the related changes did not relieve them. The reorganization of work during the COVID-19 epidemic also brought some additional stress to some social workers.

• Keywords: stress factors, coping with stressful situations, the reorganization of social work centres, work in social work centres during the COVID-19 epidemic