KOMUNIKACIJA IN DELOVNA ZAVZETOST ZAPOSLENIH V ZDRAVSTVENEM OKOLJU IZBRANE USTANOVE

LAMBERGAR, SIMONA (author), Boštjančič, Eva (mentor)

Komuniciranje je sredstvo, ki nam omogoča, da si v vsakdanjem življenju izmenjujemo in posredujemo različne informacije, s katerimi dosegamo določene cilje. Komunikacija je osnovna veščina zaposlenih v zdravstvu in zato je toliko pomembneje, da je pravočasna in kvalitetna. Z ustrezno komunikacijo je delo med zaposlenimi v zdravstvu boljše in kar je najpomembneje, s tem zagotovimo, da so pacienti strokovno, varno ter etično obravnavani. Zavzetost zaposlenih pri delu v zdravstvu je ključnega pomena, da zaposleni svoje delo dobro in strokovno opravljajo. Zaradi narave dela, ki je povezano z delom z bolniki, torej osebami, ki potrebujejo zdravljenje in oskrbo, je njihova zavzetost odvisna od številnih dejavnikov. Najpomembnejši dejavnik so vsekakor ustrezni delovni pogoji, med katere uvrščamo tudi dobro komunikacijo z nadrejenimi in sodelavci. Prvi del magistrske naloge predstavlja teoretični del naloge, in sicer predstavitev vloge komunikacije ter zavzetosti na delovnem mestu s stališča stroke, v drugem delu pa predstavljamo raziskavo, ki je bila opravljena v največjem zdravstvenem zavodu v Sloveniji. Analizirali smo medosebne odnose med zaposlenimi ter vlogo njihovega komuniciranja na delovno zavzetost. Opravljena raziskava je pokazala, da so zaposleni precej zavzeti za delo, nekoliko nižja, a še vedno precej visoka pa je tudi njihova predanost delu. Mlajši zaposleni so manj predani delu v tej ustanovi, starejši bolj. K predanosti najbolj prispeva počutje in zadovoljstvo v odnosu do nadrejenega, kar jasno kaže, da je na tem področju še veliko možnosti za izboljšave.

• Language: Slovenian
• Keywords: komunikacija, zavzetost, zaposleni, zadovoljstvo z delom, pacienti
• Work type: Master's thesis/paper
• Organization: FU - Faculty of Administration
• Year: 2020
• PID: 20.500.12556/RUL-115231
• Publication date in RUL: 20.04.2020

Secondary language

• Language: English
• Title: COMMUNICATION AND WORK ENGAGEMENT OF EMPLOYEES IN THE HEALTH ENVIRONMENT OF THE SELECTED INSTITUTION

Abstract

Communicating in daily life is meant to help us to get mass communication among people and to provide different information to get expected and terminated goals. We may say that communication is a basic skill of healthcare employees. Furthermore it is of a great importance that communication is appropriate and timely to allow patients being treated professionally, safe and ethical. Work engagement of all healthcare employees is a key importance to perform their work well and professionally. Due to the nature of work regarding healthcare of persons, who need treatment and care, the commitment of employees depends on various facts. The most important factors should be adequate working conditions and communication among superiors as well as among associates. The first part of the master thesis presents theoretical part of assignment meaning communication and work engagement from professional point of view. Second part of same assignment represents the research performed at the largest health institution in Slovenia. We analysed terminated interpersonal relationship and the role of communication to work engagement. The results show that work engagement is relatively high; on the other hand, the dedication to work is ranking a bit lower but still over average in health institutions. Results show that older employees are ranked higher that young ones. It is general well known that dedication to work depends on attitude toward superior. It is clear that a lot of improvements are possible in this area.

• Keywords: communication, work engagement, employees, work satisfaction, patients