Business process management - at the crossroads

Klun, Monika (author), Trkman, Peter (author)

Purpose: Business process management (BPM) has received much focus throughout the years, yet there have been calls questioning the future of BPM. This paper aims to ex-plore the current state of the field through a dynamic literature review and identify the main challenges for its future development. Design/methodology/approach: A dynamic co-citation network analysis identifies the “evolution” of knowledge of BPM and the most influencing works. The results present the developed subthemes of BPM in the form of clusters. Findings: The focus within the field has shifted from facilitating wide-ranging business performance improvements to creating introverted optimizations within a particular BPM subgroup. The BPM field has thus experienced strong fragmentation throughout the years and has accrued into self-fueling subareas of BPM research such as business process modeling and workflow management. Those subareas often neglect related dis-ciplines in other management, process modeling, and organizational improvement fields. Research limitations/implications: The study is limited by the initial keyword choice of the authors. The subsequent co-citation analysis ameliorates the subjectivity since it produces a dataset of papers and contributions based on references. Originality/value: A new combination of historical development and state-of-the-art of the BPM field, by employing a co-citation and cluster analysis. This dynamic literature review presents the current state of the theoretical core and attempts to identify the crossroads that BPM has reached. The study can be replicated in the future to the track the changes in the field.

• Language: English
• Keywords: management, business process, strategy, models
• Work type: Article
• Typology: 1.02 - Review Article
• Organization: EF - School of Economics and Business
• Publication version: Author Accepted Manuscript
• Year: 2018
• Number of pages: Str. 786-813
• Numbering: Vol. 24, iss. 3
• PID: 20.500.12556/RUL-115195
• UDC: 659.2:004
• ISSN on article: 1463-7154
• DOI: 10.1108/BPMJ-11-2016-0226
• COBISS.SI-ID: 24429030
• Publication date in RUL: 17.04.2020

Record is a part of a journal

• Title: Business process management journal
• Publisher: MCB University Press
• ISSN: 1463-7154
• COBISS.SI-ID: 78187520

Licences

• License: CC BY-NC 4.0, Creative Commons Attribution-NonCommercial 4.0 International
• Link: http://creativecommons.org/licenses/by-nc/4.0/
• Description: A creative commons license that bans commercial use, but the users don’t have to license their derivative works on the same terms.
• Licensing start date: 17.04.2020

Secondary language

• Language: Slovenian
• Keywords: management, poslovni proces, strategija, modeli

Projects

• Funder: ARRS - Slovenian Research Agency
• Project number: J5-6816
• Name: Prenova poslovanja - od poslovnih modelov do inovativnih procesov