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Business intelligence and organizational performance : the role of alignment with business process management
ID
Suša-Vugec, Daila
(
Author
),
ID
Bosilj-Vukšić, Vesna
(
Author
),
ID
Pejić Bach, Mirjana
(
Author
),
ID
Jaklič, Jurij
(
Author
),
ID
Indihar Štemberger, Mojca
(
Author
)
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Abstract
Purpose – Organizations introduce business intelligence (BI) to increase their performance, but often, this initiative is not aligned with the business process management (BPM) initiative, which also aims to improve organizational performance. Although some findings from the literature indicate that BI implementation has a positive impact on organizational performance, the impact seems to be indirect. Therefore, the purpose of this study is to enhance the understanding of how BI maturity is translated into organizational performance. Alignment of BI and BPM initiatives seems one possible way for creating business value with BI, particularly because BI enables process performance measurement and management, which allows the BI initiative to become more business focused. Design/methodology/approach – A questionnaire was prepared and used to collect data in Croatian and Slovenian organizations with more than 50 employees. A BI–BPM alignment measurement instrument was developed for the purpose of this study using the recommended process of scale development and validation. A total of 185 responses were analyzed by the structural equation modeling technique. Findings – Our results provide evidence that the effect of BI on organizational performance is fully mediated by alignment of BI and BPM initiatives, and therefore, BI business value can be generated through the use of common terminology and methodologies, as well as a strong communication between BI and BPM experts, managers and teams in order to coordinate the two initiatives. Originality/value – This study has responded to the call for better understanding of how the impact of BI on organization performance is realized. It confirmed that BI and BPM initiatives should be aligned in order to give BI a business value.
Language:
English
Keywords:
management
,
business process
,
business intelligence system
,
company performance
Work type:
Article
Typology:
1.01 - Original Scientific Article
Organization:
EF - School of Economics and Business
Publication version:
Author Accepted Manuscript
PID:
20.500.12556/RUL-115167
UDC:
659.2:004
ISSN on article:
1463-7154
DOI:
10.1108/BPMJ-08-2019-0342
COBISS.SI-ID:
25625574
Publication date in RUL:
15.04.2020
Views:
1771
Downloads:
2168
Metadata:
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Record is a part of a journal
Title:
Business process management journal
Shortened title:
Bus. process. manag. j.
Publisher:
Emerald
ISSN:
1463-7154
COBISS.SI-ID:
78187520
Licences
License:
CC BY-NC 4.0, Creative Commons Attribution-NonCommercial 4.0 International
Link:
http://creativecommons.org/licenses/by-nc/4.0/
Description:
A creative commons license that bans commercial use, but the users don’t have to license their derivative works on the same terms.
Licensing start date:
15.04.2020
Secondary language
Language:
Slovenian
Keywords:
management
,
poslovni proces
,
poslovna inteligenca
,
poslovanje podjetja
Projects
Funder:
ARRS - Slovenian Research Agency
Project number:
J5-9329
Name:
Poslovna analitika in poslovni modeli v oskrbovalnih verigah
Funder:
HRZZ - Croatian Science Foundation
Project number:
IP-2014-09-3729
Name:
PROSPER – Process and Business Intelligence for Business Performance
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