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Analitična orodja za ravnanje na področju kakovosti storitev : diplomsko delo
ID Srabotnik, Marko (Author), ID Rojšek, Iča (Mentor) More about this mentor... This link opens in a new window

URLURL - Presentation file, Visit http://www.cek.ef.uni-lj.si/u_diplome/srabotnik2753.pdf This link opens in a new window

Language:Slovenian
Keywords:storitve, kvaliteta, standardi, TQM, odnosi s strankami, zadovoljstvo, informacijska tehnologija, metode, modeli, analiza
Work type:Undergraduate thesis
Typology:2.11 - Undergraduate Thesis
Organization:EF - School of Economics and Business
Place of publishing:Ljubljana
Publisher:[M. Srabotnik]
Year:2007
Number of pages:44 str., 22 str. pril.
PID:20.500.12556/RUL-11515 This link opens in a new window
UDC:339.13
COBISS.SI-ID:17156582 This link opens in a new window
Publication date in RUL:11.07.2014
Views:1135
Downloads:353
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Language:Unknown
Keywords:services, quality, standards, TQM, customer relationship, satisfaction, information technology, methods, models, analysis

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