Emocionalno delo negovalnega osebja in z njim povezan stres

Žvokelj, Mateja (author), Ignjatović, Miroljub (mentor)

Emocionalno delo predstavlja sestavni del zaposlenih v storitvenem sektorju, še posebej pa je očitno v sferi negovalstva. V magistrski nalogi sem raziskovala, ali emocionalno delo negovalnega osebja vpliva na pojav stresa. Empirični del magistrskega dela je temeljil na dveh fokusnih skupinah, v katerih je sodelovalo desetih zaposlenih iz Doma starejših občanov Ajdovščina. S pomočjo fokusnih skupin sem raziskala, ali emocionalno delo negovalnega osebja vpliva na nastanek stresa, ali so zaposleni zaradi pomanjkanja kadra preobremenjeni s količino dela in kako izražanje čustev v skladu z družbenimi normami vpliva na osebje. Zanimalo me je tudi, koliko oskrbovancev dnevno obravnavajo, kaj se jim zdi najpomembneje pri njihovem delu, kako premagujejo preobremenjenost in izpostavljenost stresu, ali so zadovoljne s svojim delom. Ugotoviti sem želela tudi, ali delodajalec pomaga zaposlenim pri soočanju s stresom in njegovim premagovanem stresa ter na kakšne načine. Ugotovila sem, da emocionalno delo negovalnega osebja ne vpliva na pojav stresa. Izvedeni fokusni skupini sta pokazali, da na pojav stresa pri negovalnem osebju vpliva predvsem preobremenjenost s količino dela, ki je posledica pomanjkanja kadra.

• Language: Slovenian
• Keywords: emocionalno delo, negovalno osebje, stres
• Work type: Master's thesis/paper
• Organization: FDV - Faculty of Social Sciences
• Year: 2019
• PID: 20.500.12556/RUL-111983
• COBISS.SI-ID: 36516189
• Publication date in RUL: 18.10.2019

ŽVOKELJ, Mateja, 2019, Emocionalno delo negovalnega osebja in z njim povezan stres [online]. Master’s thesis. [Accessed 2 June 2025]. Retrieved from: https://repozitorij.uni-lj.si/IzpisGradiva.php?lang=eng&id=111983

Secondary language

• Language: English
• Title: Emotional labour of nursing staff and associated stress

Abstract

Emotional labour represents the main part of work of all employees in service sector, specially in nursing sphere. The aim of my master thesis was to research if emotional labour of nursing staff effects the stress. The empirical part of my thesis was based on two focus groups in which ten employees from Retirement home Ajdovščina participated. With the help of focus groups I have researched if emotional labour of nursing staff effects the stress, if the employess are overwhelmed because of lack of staff and how expressing emotions according to social norms effects employees. I also wanted to know how many occupants every employee has per day, what is the most important at their work by their opinion, how they overcome the overwhelm and exposure to stress, if they are satisfied with their work. The aim of my thesis was also to find out if the employer helps the employees with confronting and defeating stress and in what ways. Results showed that emotional labour of nursing staff does not affect the occurance of stress. Two focus groups showed that the stress of nursery staff is caused mainly because of overload of quantity of work, which is a result of lack of staff.

• Keywords: emotional labour, nursing staff, stress