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RAZVOJ E-STORITVE NA PORTALU e-UPRAVA PO KONCEPTU ŽIVLJENJSKIH DOGODKOV
ID ZVER, BARBARA (Author), ID Dečman, Mitja (Mentor) More about this mentor... This link opens in a new window

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Abstract
Razvoj informacijsko-komunikacijske tehnologije je bistveno spremenil življenje naše družbe. E-storitve, ki jih ponuja javni sektor, so namenjene bolj učinkovitemu poslovanju javne uprave, višji kakovosti storitev in hitrejšemu izvajanju postopkov za uporabnike. Primer tega je portal eUprava, kjer si lahko državljani s kvalificiranim digitalnim potrdilom npr. podaljšajo prometno dovoljenje, oddajo vlogo za spremembo osebnega imena, oddajo vlogo za štipendijo, in sicer tako na računalniku kot tudi preko pametnih telefonov. Vendar je uporaba portala na dokaj nizki ravni. Trenutno na portalu eUprava deluje le nekaj vodičev po življenjskih dogodkih, in sicer vodič za rojstvo otroka in spletni vodič za poroko, vodič za smrt, vodič za javne shode in prireditve, vodič za selitev ter vodič za nakup in prodajo avtomobila. Vodiči namreč uporabniku olajšajo proces odločanja o variaciji izvajanja posameznega postopka glede na njegove specifične situacije, zato so vodiči želena in potrebna funkcionalnost upravnih portalov. Njihova preprosta uporaba bi namreč pritegnila večjo populacijo ljudi v spletno poslovanje z javno upravo. To prepoznava tudi Evropska unija, ki v svojih kazalnikih meri prav uspešnost implementacije storitev po principu življenjskih dogodkih, kjer Slovenija še vedno kotira bolj pri dnu. Zato želimo število teh vodičev povečati. Za portal e-uprava smo razvili vodič za izgubo/iskanje službe. Razvoj je temeljil na preučitvi zakonskih podlag, na podlagi katerih je bil razvit diagram poteka za iskanje službe, nato pa na podlagi le-tega uporaben prototip vodiča. Predlog razvitega vodiča bi lahko služil pristojnemu ministrstvu, da ga vključi v portal eUprava in tako našo e-upravo še bolj približa v korak z digitalno transformacije naše družbe.

Language:Slovenian
Keywords:e-uprava, javni sektor, izguba in menjava službe, brezposelnost, portal eUprava, življenjski dogodki
Work type:Bachelor thesis/paper
Organization:FU - Faculty of Administration
Year:2019
PID:20.500.12556/RUL-108037 This link opens in a new window
Publication date in RUL:12.06.2019
Views:1402
Downloads:391
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Secondary language

Language:English
Title:THE DEVELOPMENT OF AN E-SERVICE ON THE PORTAL eUPRAVA ON THE CONCEPT OF LIFE EVENTS
Abstract:
Development of information-communication technologies significantly changed the life of our society. E-services offered by the public sector, are intended for more effective operations of public administration, higher quality of service and speed up the implementation of the procedures for the users. An example of this is the portal eUprava, where citizens with a qualified digital certificate can e.g. extend their transport permit, submitt an application for a change of name, submitt an application for a scholarship, both on the computer as well as via smartphones. However, the use of the portal at fairly low levels. Currently only some of the guides according to life events work on the portal eUprava, namely a guide for the birth of the child, a web guide for a wedding, guide for death, a guide for public rallies and events, a guide for migration and a guide for the purchase and sale of a car. Their ease of use would attract a greater population of people in the online business with the public administration. The European union also recognises this, which the performance of the implementation services according to the principle of life events is measuared in its indicators, where Slovenia is still quoted more in the bottom. Therefore, we want the number of these guides to increase. For the eUprava portal, we developed a guide for job loss/search. Development was based on perusal of legal bases, which the development of the flow diagram for a job search was based on and based on the flow diagram, a useful guide prototype was developed. The proposal of the developed guide could serve the competent ministry to add it to the eUprava portal and in that way make our e-government even more in step with the digital transformation of our society.

Keywords:e-government, public sector, job loss and replacement, unemployment, the portal eUprava, life events

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