ANALIZA UPORABE E-UPRAVE NA UPRAVNI ENOTI VELENJE

REZONIČNIK, ROMANA (author), Dečman, Mitja (mentor)

E-uprava nam v sodobnem času omogoča hitrejše, učinkovitejše in enostavnejše poslovanje z javno upravo. Vendar za delovanje e-uprave ni dovolj samo pridobljeno digitalno potrdilo in informacijska tehnologija. Vzpostavljeno mora biti tudi ustrezno pravno okolje, zanesljiva infrastruktura ter temu pripadajoča znanja. Za razvoj na tem področju je poskrbela vlada z mnogimi strateškimi dokumenti in eden takšnih je Strategija razvoja javne uprave od leta 2015 do 2020. V diplomski nalogi sem predstavila njene razvojne načrte, ki so usmerjeni v modernizacijo delovanja javne uprave ob največjem izkoristku priložnosti, ki ga prinašata internet in tehnologija. Pri tem je vse odvisno od državljanov, ki so pripravljeni vstopiti v digitalni svet in mu zaupati, ter od zaposlenih, ki omogočajo izvedbo e-storitev. Na tej podlagi izvedena anketa na Upravni enoti Velenje je pokazala realno stanje uporabe e-uprave tako s strani državljanov kot zaposlenih. Število prejetih e-vlog in odobrenih digitalnih potrdil kaže na to, da je e-uprava prisotna, vendar v majhni obliki. Državljani kot razlog neuporabe navajajo nizko seznanjenost o možnostih e-uprave in dejstvo, da nimajo ali ne znajo uporabljati digitalnega potrdila. Problem predstavlja zastarela računalniška oprema in nepovezane informacijske rešitve, ki bi omogočale elektronsko vročanje. Delo z IKT in vpeljava e-storitev zahtevata dodatna znanja in veščine. Naloga ministrstva je, da zaposlene pouči o razsežnostih e-uprave in da zagotovi ustrezno okolje, ki bo zaposlenim omogočalo delo z e-storitvami. Ti bodo lahko nadalje pozitivno vplivali na stranke ter jih opozarjali na možnosti, ki jih ponuja omenjena rešitev.

• Language: Slovenian
• Keywords: e-uprava, e-portal, e-storitve, elektronsko vročanje, upravna enota, informacijsko komunikacijska tehnologija
• Work type: Bachelor thesis/paper
• Organization: FU - Faculty of Administration
• Year: 2019
• PID: 20.500.12556/RUL-107437
• Publication date in RUL: 12.04.2019

Secondary language

• Language: English
• Title: ANALYSIS OF THE USE OF E-GOVERNMENT ON THE ADMINISTRATIVE UNIT VELENJE

Abstract

E-government enables us to manage business with public administration faster, more efficient and simplier nowadays. For functioning of e-government itself it is not enough just to obtain a digital certificate and information technology. An appropriate legal environment, reliable infrastructure and related knowledge must also be established. The government has passed many strategic documents for development in this particular field. One of such is the Public Administration Development Strategy from 2015 to 2020. I presented development plans of this strategic document which is aiming at modernizing functioning of public administration with the use of internet and technology in my final thesis. It all depends on the citizens. They need to be ready to enter and to trust the digital world as well as the employees that enable the implementation of e-services. I prepared a survey on this basis and it was conducted at the administrative unit Velenje. The results of the survey showed the actual state of use of e-government by citizens and employees. The number of received e-applications and approved digital certificates indicates that e-government is present but in a small format. Citizens refer that low awareness of the possibilities of e-government and non-acquired digital certificate are reasons for the lack of use of the e-goverment. The problems are obsolete computer equipment and unrelated information solutions that would allow electronic delivery. Working with ICT and e-services require additional knowledge and skills. The task of the ministry is to educate employees about the dimensions of e-government and to provide an appropriate environment that will enable them to work with e-services. In that manner employees will have positive impact on the customers and will warn them to the possibilites offered by the mentioned solution.

• Keywords: e-government, e-portal, e-services, electronic delivery, administrative unit, information and communication technology