By completing 18 years of age, everyone can apply for a state scholarship. The student must apply for a scholarship at the social work center located in his/her environment. The decision about scholarship being accepted or rejected can last up to 3 months. Receiving a state scholarship by myself, so I decided to try to improve, shorten and simplify this procedure.
Therefore, the main problem thesis is the time when applications are introduced into the IS CSD2 program, which results in less processed customers, fatigue of employees, as well as customer dissatisfaction. I wanted to prove that a different way of working can simplify the way of work, thus at the same time relieving employees, reducing tension in the organization, and applications will be processed faster and consequently they will also avoid client dissatisfaction.
Main goal of my work is to simplify and relieve the work of employees, and also shorten the time of the process issuing state scholarships. The current and renewed process will be presented by iGrafx, presenting AsIs (as is) and ToBe (as it should be), where the procedures will be different at first glance.