In this thesis, we raised the issue of the overview of the departments' work process. In work process, several systems that store data in separate systems and databases are used. Due to data dispersion across different systems work process overview is unclear and time consuming. We developed software solution that enables gathering of data from databaes and application programming interfaces on several systems. Solution also features data analysis and its presentation as Key Indicators in web interface. Web interface is designed for graphic and data display of certain information that department managers can use for optimizing work process of the department on one and comprehensive overview of Key Indicators of the department on the other hand. KPI displays information from different systems as it combines all the key information needed to review the work of the Technical Support department in particular.
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