Uporaba obravnave pritožb pri posodobitvi procesa škodnih obravnav : primer Zavarovalnice Triglav

Černe, Mojca (author), Dimovski, Vlado (mentor)

• Language: Slovenian
• Keywords: Slovenija, zavarovalstvo, zavarovalni zavodi, Zavarovalnica Triglav, škoda, reklamacije, kadri, raziskave, primeri, reševanje problemov, izboljšave
• Work type: Master's thesis/paper
• Typology: 2.09 - Master's Thesis
• Organization: EF - School of Economics and Business
• Place of publishing: Ljubljana
• Publisher: [M. Černe]
• Year: 2017
• Number of pages: III, 57, 4 str.
• PID: 20.500.12556/RUL-100480
• UDC: 368
• COBISS.SI-ID: 24414438
• Publication date in RUL: 27.03.2018

Secondary language

• Language: English
• Title: The application of complaint handling for the modernization of the claim handling process: the case of Zavarovalnica Triglav
• Keywords: Slovenia, insurance, insurance companies, Zavarovalnica Triglav, damage, claims, personnel, research, cases, problem solving, improvements