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1. Key success factors of customer relations management implementation
Petter Tofte, 2021, master's thesis

Keywords: informatics, information systems, customer relationship, users, information technology, case study, financial institutions
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2. Data mining guided process for churn in grocery retail
Germán Augusto Díaz Méndez, 2021, master's thesis

Keywords: informatics, information technology, business process, marketing, customer relationship, retail trade, models, research, analysis
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3. Exploring the role of new and enhanced BPM capabilities in customer experience management
Mojca Indihar Štemberger, Vesna Bosilj-Vukšić, Frank Morelli, Jurij Jaklič, 2024, original scientific article

Keywords: business process, information technology, user experience, business process management, new and enhanced BPM capabilities, customer experience management, customer experience, sufficient and necessary conditions analysis
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4. Impacts of variable interest rates on the market areas of a spatial duopoly in supply chains operating on the finite horizon
Francisco Campuzano Bolarín, Fulgencio Marín-García, José Andrés Moreno-Nicolás, Marija Bogataj, David Bogataj, 2021, original scientific article

Keywords: trade, marketing, demand, logistics, location, inventory, network simulation model, MRP theory, annuity stream, duopoly, customer travelling problem, stochastic horizon
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5. Marketing communications and distribution of the beverage Pašareta
Izabel Može, 2015, master's thesis

Keywords: marketing, non-alcoholic beverages, new products, consumer behaviour, business communication, advertising, media, direktna prodaja, customer relationship
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6. Differences in the need for cognition and emotional reactions in customer perceptions in advertising of theatre production
Andrei Savushkin, 2024, master's thesis

Keywords: marketing, behavioural sciences, culture, event, customer behaviour, consumer psychology, research, analysis
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7. Dyadic perspective on marketing accountability and customer perceived value in business relationships
Maja Arslanagić-Kalajdžić, 2015, doctoral dissertation

Keywords: marketing, responsibility, value, consumer, enterprises, customer relationship, economic relations, research, models, analysis
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8. The impact of value co-creation on consumer loyalty in automotive industry
Tesa Gregorc, 2015, master's thesis

Keywords: car industry, trademarks, satisfaction, loyalty, customer relationship, value, innovations
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9. Creating content for consumer journey across digital touchpoints
Kristina Ilić, 2018, master's thesis

Keywords: informatics, information technology, electronic commerce, electronic marketing, consumer, multimedia, social network, customer relationship
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10. The attitudes of Slovenian youth towards commercial banking
Ivan Kos, 2018, master's thesis

Keywords: marketing, customer relationship, satisfaction, loyalty, research, banking, banking management, youth, Slovenia
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