1. Perceived justice and service recovery satisfaction in a post-transition economy
Petar Gidaković, Barbara Čater, 2021, original scientific article

Keywords: complaints, satisfaction, service recovery, justice theory, positive WOM, repurchase intentions
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3. The role of moral foundations, anticipated guilt and personal responsibility in predicting anti-consumption for environmental reasons
Barbara Culiberg, Hichang Cho, Mateja Kos Koklič, Vesna Žabkar, 2022, original scientific article

Keywords: consumption, environmental protection, consumer behaviour, moral foundations, air travel, anti-consumption, environmental activism, anticipated guilt, personal responsibility, WOM
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