1 - 1 / 1 1 |
1. Exploring the role of new and enhanced BPM capabilities in customer experience management Mojca Indihar Štemberger, Vesna Bosilj-Vukšić, Frank Morelli, Jurij Jaklič, 2024, original scientific article Keywords: business process, information technology, user experience, business process management, new and enhanced BPM capabilities, customer experience management, customer experience, sufficient and necessary conditions analysis |