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1. Exploring the role of new and enhanced BPM capabilities in customer experience management Mojca Indihar Štemberger, Vesna Bosilj-Vukšić, Frank Morelli, Jurij Jaklič, 2024, original scientific article Keywords: business process, information technology, user experience, business process management, new and enhanced BPM capabilities, customer experience management, customer experience, sufficient and necessary conditions analysis |
2. Creating AI business value through BPM capabilities Aleš Zebec, Mojca Indihar Štemberger, 2024, original scientific article Keywords: business process, information technology, artificial intelligence, IT business value, firm performance, business process automation, business process innovation, organisational learning, BPM capabilities, business process performance |