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Evaluation of e-mail reference service in University Donja Gorica library : masters thesis
ID
Tomić, Tamara
(
Avtor
),
ID
Petek, Marija
(
Mentor
)
Več o mentorju...
PDF - Predstavitvena datoteka,
prenos
(1,52 MB)
MD5: C110F1EC026D54D7E6F7A0EEAA890E09
PID:
20.500.12556/rul/a2bf4e6b-9308-412f-8556-3c99a0935db9
Galerija slik
Izvleček
Reference service in academic libraries has been in use for a very long time. The University Donja Gorica Library (UDG) is the first library in Montenegro providing e-mail reference service. The purpose of this research is to examinee-mails containing reference questions at UDG. This evaluation discusses the first three years (2008-2011) of implementing this service at UDG and shows its importance and usability for library users. The thesis presents and evaluates this service, some improvements are suggested. It is found out that this kind of virtual reference service is efficient and is a very good solution for one-man-library, as the number of received e-mails is rising.
Jezik:
Angleški jezik
Ključne besede:
e-mails
,
reference service
,
digital reference service
,
university libraries
,
library users
,
masters thesis
,
Montenegro
Vrsta gradiva:
Magistrsko delo/naloga
Tipologija:
2.09 - Magistrsko delo
Organizacija:
FF - Filozofska fakulteta
Kraj izida:
Ljubljana
Založnik:
[T. Tomić]
Leto izida:
2012
Št. strani:
72 f.
PID:
20.500.12556/RUL-72246
UDK:
025.5:37(497.16)(043)
COBISS.SI-ID:
50188642
Datum objave v RUL:
08.09.2015
Število ogledov:
1787
Število prenosov:
354
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