Evaluation of e-mail reference service in University Donja Gorica library : masters thesis

Tomić, Tamara (author), Petek, Marija (mentor)

Reference service in academic libraries has been in use for a very long time. The University Donja Gorica Library (UDG) is the first library in Montenegro providing e-mail reference service. The purpose of this research is to examinee-mails containing reference questions at UDG. This evaluation discusses the first three years (2008-2011) of implementing this service at UDG and shows its importance and usability for library users. The thesis presents and evaluates this service, some improvements are suggested. It is found out that this kind of virtual reference service is efficient and is a very good solution for one-man-library, as the number of received e-mails is rising.

• Language: English
• Keywords: e-mails, reference service, digital reference service, university libraries, library users, masters thesis, Montenegro
• Work type: Master's thesis/paper
• Typology: 2.09 - Master's Thesis
• Organization: FF - Faculty of Arts
• Place of publishing: Ljubljana
• Publisher: [T. Tomić]
• Year: 2012
• Number of pages: 72 f.
• PID: 20.500.12556/RUL-72246
• UDC: 025.5:37(497.16)(043)
• COBISS.SI-ID: 50188642
• Publication date in RUL: 08.09.2015