KEČO, Nađa, 2014, Evaluation of e-government service quality : the case of a local e-government in Bosnia and Herzegovina [na spletu]. Magistrsko delo. Sarajevo : N. Kečo. [Dostopano 2 maj 2025]. Pridobljeno s: http://www.cek.ef.uni-lj.si/magister/keco1327-B.pdf