MEDIACIJA KOT REŠITEV KONFLIKTOV NA DELOVNEM MESTU

Marinović, Ivana (avtor), Stare, Janez (mentor)

Namen diplomskega dela je predstavitev konfliktov in njihovega ozadja ter mediacije kot alternativne rešitve reševanja sporov. V realnem svetu se s konflikti srečujemo povsod in delovno mesto ni izjema. Ker moramo v delovnem okolju sodelovati, moramo tudi uspešno rešiti nesoglasja. Mediacija predstavlja najhitrejšo in najcenejšo možnost razreševanja konfliktov. V teoretičnem delu sta konflikt in mediacija podrobneje predstavljena na podlagi dosedanjih teoretičnih opredelitev. V empiričnem delu pa so predstavljeni rezultati anketnih vprašalnikov na temo pogostosti konfliktov in poznavanja mediacije s strani zaposlenih v preučevanima organizacijama. Rezultati raziskave so pokazali, da se zaposleni večkrat znajdejo v konfliktu s sodelavcem kot pa z delodajalcem. Velik odstotek anketirancev je tudi že razmišljal o odhodu iz organizacije zaradi nevzdržnih odnosov. Ugotovljeno je bilo, da je večina anketirancev že slišala za mediacijo, čeprav niso nikoli bili udeleženci procesa. Rezultati raziskave so pokazali, da bi zaposleni konflikte raje reševali preko mediacije kot pa na sodišču. Diplomsko delo lahko pripomore k boljšim odnosom v preučevanima organizacijama, lahko poskušata omejiti vzroke konfliktov, ki so jih zaznali zaposleni, in preverita, ali je kateri od konfliktov resnejši in bi potreboval posredovanje mediatorja. Raziskovanje se lahko nadaljuje v smeri primerjanja pogostosti zaznave konfliktov med zaposlenimi z različno delovno dobo ali pa v smeri raziskovanja čustev udeležencev mediacije.

• Jezik: Slovenski jezik
• Ključne besede: mediacija, konflikt, delovno mesto, Energetika Ljubljana, Inšpektorat Republike Slovenije za delo
• Vrsta gradiva: Diplomsko delo/naloga
• Organizacija: FU - Fakulteta za upravo
• Leto izida: 2018
• PID: 20.500.12556/RUL-103550
• Datum objave v RUL: 19.09.2018

MARINOVIĆ, Ivana, 2018, MEDIACIJA KOT REŠITEV KONFLIKTOV NA DELOVNEM MESTU [na spletu]. Diplomsko delo. [Dostopano 3 maj 2025]. Pridobljeno s: https://repozitorij.uni-lj.si/IzpisGradiva.php?lang=slv&id=103550

Sekundarni jezik

• Jezik: Angleški jezik
• Naslov: MEDIATION AS SOLUTION TO CONFLICTS AT THE WORKPLACE

Izvleček

The purpose of the diploma work is to present conflicts and their background and mediation as alternative solutions to conflict resolution. In the real world, we encounter conflicts everywhere and the workplace is no exception. Since we need to work together in the working environment, we must also resolve disagreements successfully. Mediation represents the fastest and cheapest option for resolving conflicts. In the theoretical part, conflict and mediation are presented in more detail based on the theoretical definitions so far. In the empirical part, the employees in the studied organizations present the results of survey questionnaires, on the frequency of conflicts and knowledge of mediation. The results of the survey show that employees often find themselves in conflict with their colleague rather than employers. A large percentage of respondents also thought about leaving the organization because of unsustainable relationships. It was found that most respondents had already heard about mediation, although they were never involved in the process. The results of the research have shown that employed would rather resolve the conflicts through mediation than in court. The diploma work can help the organizations studied to try to limit the causes of conflicts that were perceived by the employees and to check whether one of the conflicts is more serious and would require the intervention of a mediator. The research can be continued in the direction of comparing the frequency of perception of conflicts between the employees with different working periods, or in the direction of exploring the feelings of participants in mediation.

• Ključne besede: mediation, conflict, workplace, Energetika Ljubljana, Labor Inspectorate of the Republic of Slovenia