MODEL MERJENJA USPEŠNOSTI V IZBRANIH OBČINAH

LOKAR, NANA (author), Benčina, Jože (mentor)

Merjenje uspešnosti poslovanja je ključno pri delovanju in doseganju ciljev organizacij. Namen diplomskega dela je raziskovalno usmerjen, in sicer ugotoviti, ali zasavske občine merijo uspešnost svojega delovanja, kako jo merijo in kakšne cilje si postavljajo. Konkretno so predstavljeni cilji občin Zagorje ob Savi, Trbovlje in Hrastnik. Cilj diplomskega dela je izdelati model merjenja uspešnosti občin. Na začetku diplomskega dela je na kratko predstavljena lokalna samouprava, s poudarkom na vrstah ter nalogah občin. V nadaljevanju je predstavljena uspešnost občin, merjenje le-te, razlogi in problemi, na katere naletimo pri merjenju uspešnosti občin, ter modeli, ki jih uporabljamo pri merjenju uspešnosti. Predstavljeni so različni modeli, in sicer sistem uravnoteženih kazalnikov, model CAF, ki temelji na modelu EFQM in benchmarking. V raziskovalnem delu diplomske naloge so na splošno predstavljene občinske uprave občin Zagorje ob Savi, Trbovlje in Hrastnik. Sledi intervju, ki sem ga izvedla po posameznih občinah, predstavitev ciljev občin, predlog modela merjenja uspešnosti, ki temelji na modelu CAF, kjer je prikazano tudi, katere občine preverjajo določene cilje, ter konkretne vrednosti indikatorjev po posameznih občinah. Po končani študiji sem prišla do rezultata, da je najbolj uspešna med zasavskimi občinami občina Zagorje ob Savi.

• Language: Slovenian
• Keywords: občine, cilji, uspešnost, merjenje uspešnosti, modeli merjenja uspešnosti, model CAF
• Work type: Bachelor thesis/paper
• Organization: FU - Faculty of Administration
• Year: 2018
• PID: 20.500.12556/RUL-99784
• Publication date in RUL: 15.02.2018

LOKAR, NANA, 2018, MODEL MERJENJA USPEŠNOSTI V IZBRANIH OBČINAH [online]. Bachelor’s thesis. [Accessed 5 April 2025]. Retrieved from: https://repozitorij.uni-lj.si/IzpisGradiva.php?lang=eng&id=99784

Secondary language

• Language: English
• Title: PERFORMANCE MEASUREMENT MODEL IN SELECTED MUNICIPALITIES

Abstract

Measuring business performance is crucial for functioning and reaching goals in organisations. The thesis is research-oriented with the objective of determining whether the Zasavje region municipalities are measuring their performance, how they are measuring it and what goals are they setting for themselves. Actual goals of municipalities Zagorje ob Savi, Trbovlje and Hrastnik are presented. The aim of the thesis is to produce a performance of municipalities’ measurement model. Local self-government with emphasis on the above mentioned municipalities is presented at the beginning of the thesis. This is followed by presenting the performance of individual municipalities, the means of measuring their performance, reasons for municipalities' performance and problems encountered during measuring, as well as all models used in the research process. Individual models are presented, namely a system of balanced indicators, the CAF model which is based on the EFQM model, and benchmarking. The research section of the thesis presents the general municipal administrations of municipalities Zagorje ob Savi, Trbovlje and Hrastnik. This is followed by an interview which I have conducted at individual municipalities, a presentation of the goals of the municipalities, a suggested performance measurement model based on the CAF model. The suggested model reveals which municipalities are monitoring certain goals, as well as actual values of indicators at individual municipalities. The finished study revealed that the municipality Zagorje ob Savi is the most successful among the municipalities of the Zasavje region.

• Keywords: Municipalities, objectives, performance, performance measurement, performance measurement models, CAF model