Model ocenjevanja skladnosti informacijskega sistema z interesi ključnih deležnikov v podjetju

Petrovič, Viki (author), Hovelja, Tomaž (mentor), Vavpotič, Damjan (co-mentor)

Zaradi mnogih neuspešnih uvedb informacijskih sistemov in velikih finančnih vložkov je pomembno razumeti, kako povečati uspeh podjetja. Pomemben vpliv na uspeh informacijskega sistema ima stopnja skladnosti informacijskega sistema z interesi ključnih deležnikov v podjetju. Da bi lahko ustrezno merili in izboljšali skladnost IS z interesi ključnih deležnikov v podjetju smo razvili model, ki tovrstno skladnost celovito preučuje. Definirali smo ključne elemente, ki vplivajo na posamezno dimenzijo skladnosti in tako omogočili enostavno prepoznavanje kritičnih področij skladnosti znotraj podjetja. Model smo praktično preizkusili in v ta namen za vsako skupino ključnih deležnikov oblikovali svoj vprašalnik. Na osnovi analize rezultatov smo potrdili osnovno hipotezo, da visoka stopnja skladnosti IS z interesi ključnih deležnikov pripomore k uspehu IS in s tem k uspehu podjetja. Glavne ugotovitve smo, skupaj s predlogi izboljšav, predstavili tudi podjetju. Tako statistična analiza kot tudi komentarji vodstva so pokazali, da je model uporaben ter da olajša odpravljanje neskladij IS z interesi ključnih deležnikov.

• Language: Slovenian
• Keywords: informacijski sistem, model, skladnost, deležniki, uspeh
• Work type: Master's thesis/paper
• Organization: FRI - Faculty of Computer and Information Science
• Year: 2017
• PID: 20.500.12556/RUL-96670
• Publication date in RUL: 09.10.2017

Secondary language

• Language: English
• Title: A model for evaluation of alignment between information system and interests of key stakeholders in the enterprise

Abstract

Due to many unsuccessful implementations of information systems and huge financial investments, it is important to understand, which factors influence IS success in the enterprise the most. One of the important factors in IS success is the alignment between IS characteristics and key stakeholders of the enterprise. To be able to measure and improve this alignment, we have developed a model for evaluation of the alignment between IS and the interests of key stakeholders of the enterprise. We have defined key factors, which influence alignment and allow enterprises to efficiently recognize critical factors and improve them. Using questionnaires, we empirically tested the model. The results confirm our initial hypothesis, that a high degree of alignment between IS and key stakeholders positively influences IS success. We have presented our findings to the enterprise and proposed potential improvements. Statistical results, as well as the response of enterprise's top management, have shown, that the model is useful and helps to identify key issues of alignment between IS and the interests of key stakeholders.

• Keywords: information system, model, alignment, stakeholders, success