Sistem za upravljanje strank in prodaje energentov

KOREČIČ, ŽAN (author), Šajn, Luka (mentor)

Problem, ki se ga je obravnavalo v diplomski nalogi, je razvijanje sistema za pomoč pri prodaji energentov. Sistem bi pomagal podjetjem, ki se ukvarjajo s prodajo energentov, voditi pregled vseh strank in njihovih informacij, beleženje akcij, ki so jih uporabniki naredili s strankami, in pregled pogodb, ki so sklenjene s podjetjem. Za razvoj aplikacije so se uporabljale spletne tehnologije, ker s tem omogočamo dostop do spletne aplikacije ne glede, kje se uporabnik nahaja, in mu s tem omogočamo pregled podatkov na terenu. Rezultat je delujoča spletna aplikacija, ki jo podjetja lahko že uporabljajo. Njen pregled in razvoj sta opisana v četrtem poglavju diplomske naloge.

• Language: Slovenian
• Keywords: CRM, Upravljanje odnosov s strankami, spletna aplikacija
• Work type: Bachelor thesis/paper
• Organization: FRI - Faculty of Computer and Information Science
• Year: 2017
• PID: 20.500.12556/RUL-96288
• Publication date in RUL: 28.09.2017

Secondary language

• Language: English
• Title: System for customer management and sale of energy products

Abstract

The problem that was beign discussed in the thesis was the development of a system for assisting sale of energy products. Such a system would help companies that sell energy products to keep an overview of all customers and their information, keeping record of activities done with customers and the ability to review contracts. In order to develop the application, web technologies were beign used because it enables us to access the web application regardless of where the user is located and thereby enable to view the data on the go. The result is a functioning web application that companies can already use. It's course and development is described in the fourth chapter.

• Keywords: CRM, customer relationship management, web aplication