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Analiza reševanja reklamacij v izbranem podjetju : diplomsko delo
ID Svitlica, Ursula (Author), ID Kolar, Tomaž (Mentor) More about this mentor... This link opens in a new window

URLURL - Presentation file, Visit http://www.cek.ef.uni-lj.si/u_diplome/svitlica14791.pdf This link opens in a new window

Language:Slovenian
Keywords:trženje, odnosi s strankami, zadovoljstvo, lojalnost, reklamacije, kadri, analiza
Work type:Undergraduate thesis
Typology:2.11 - Undergraduate Thesis
Organization:EF - School of Economics and Business
Place of publishing:Ljubljana
Publisher:[U. Svitlica]
Year:2016
Number of pages:II, 42 str., 2 str. pril.
PID:20.500.12556/RUL-96129 This link opens in a new window
UDC:339.138
COBISS.SI-ID:23392998 This link opens in a new window
Publication date in RUL:27.09.2017
Views:1527
Downloads:268
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Secondary language

Language:English
Title:Analysis of resolving complaints in the chosen company
Keywords:marketing, customer relationship, satisfaction, loyalty, claims, personnel, analysis

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