PRENOVA PROCESA IZDAJE KREDITNE KARTICE V IZBRANI BANKI

HRIBERSKI, SAMANTA (author), Peček, Bojan (mentor)

Da bi podjetja postala in ostala uspešna in konkurenčna, morajo nenehno izboljševati svoje procese. Upravljanje poslovnih procesov (ang. Business Process Management) je zmogljivo orodje, ki ga podjetja lahko uporabijo za optimalno delovanje vseh vidikov poslovanja. Za tiste, ki razmišljajo o naložbah v proces izboljšanja postopkov, predstavlja kratek pregled, zakaj podjetje potrebuje prenovo poslovnih procesov. V diplomskem delu je predstavljen obstoječ poslovni proces izdaje kreditne kartice. Moj namen je bil izpostaviti težave, ki se pri izvajanju procesa pojavljajo, podati rešitve in izboljšave. Ugotovila sem, da bi z vstavitvijo opozorilnih sporočil, avtomatizacijo podatkov v bazo banke in optimizacijo določenih postopkov procesa dosegli večjo učinkovitost in uspešnost poslovanja. Z novim optimiziranim procesom, pri katerem sem si pomagala s programom Micrografx iGrafx Process, sem dokazala izboljšanje. Diplomsko delo je sestavljeno iz teoretičnega in praktičnega dela. V prvem delu so predstavljena teoretična spoznanja o poslovnih procesih, pravzaprav o upravljanjih z njimi. V drugem delu pa je predstavljen obstoječi poslovni proces in njegova prenova.

• Language: Slovenian
• Keywords: prenova procesa, modeliranje, simuliranje, Micrografx iGrafx, izdaja kreditne kartice
• Work type: Bachelor thesis/paper
• Organization: FU - Faculty of Administration
• Year: 2017
• PID: 20.500.12556/RUL-95782
• Publication date in RUL: 21.09.2017

Secondary language

• Language: English
• Title: RENOVATION PROCESS OF ISSUING CREDIT CARD IN A PARTICULAR BANK

Abstract

In order for business to become and remain successful and competitive, they must constantly improve their processes. Business Process Management is an efficient tool which the companies can use to optimize their performance in all aspects of the business. For those who are considering investing in process improvement, it provides a brief overview, explaining why the company needs an upgrade of business processes. The diploma paper presents the existing business process of credit card issuance. My goal was to highlight the problems that occur during the process, propose solutions and improvements. I determined that by inserting warning messages, data automation in the bank's database and optimization of certain processes, greater efficiency and business success would be achieved. With the new optimized process, for which I used the Micrografx iGrafx Process program, I proved an improvement. The diploma paper consists of theoretical and practical part. The first part presents theoretical findings on business processes and their management. The second part presents the existing business process and its upgrade.

• Keywords: process upgrade, modeling, simulation, Micrografx iGrafx, credit card issuance