Uvedba koncepta skrbi za stranke z uporabo Microsoft Dynamics CRM v podjetja za dobavo električne energije in zemeljskega plina : magistrsko delo

Kržič, Jernej (author), Indihar Štemberger, Mojca (mentor)

• Language: Slovenian
• Keywords: Slovenija, energetika, električna energija, plin, trženje, odnosi sstrankami, informatika, informacijski sistemi, aplikacija
• Work type: Master's thesis
• Typology: 2.09 - Master's Thesis
• Organization: EF - School of Economics and Business
• Place of publishing: Ljubljana
• Publisher: [J. Kržič]
• Year: 2016
• Number of pages: IV, 83 str.
• PID: 20.500.12556/RUL-91756
• UDC: 659.2
• COBISS.SI-ID: 23571942
• Publication date in RUL: 11.05.2017

Secondary language

• Language: English
• Title: Implementing the customer care concept using the CRM Microsoft Dynamics in electricity and gas supplier companies
• Keywords: Slovenia, energetics, electricity, gas, marketing, customer relationship, informatics, information systems, application