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Dogovori o ravni storitev kot element kakovosti delovanja službe za informatiko : magistrsko delo
ID Grujić, Mirjana (Author), ID Kovačič, Andrej (Mentor) More about this mentor... This link opens in a new window

URLURL - Presentation file, Visit http://www.cek.ef.uni-lj.si/magister/grujic4841.pdf This link opens in a new window

Language:Slovenian
Keywords:informatika, informacijski sistemi, informacijska tehnologija, storitve, management, kvaliteta, case study, banke
Work type:Master's thesis
Typology:2.09 - Master's Thesis
Organization:EF - School of Economics and Business
Place of publishing:Ljubljana
Publisher:[M. Grujić]
Year:2016
Number of pages:III, 92, 13 str.
PID:20.500.12556/RUL-91548 This link opens in a new window
UDC:659.2
COBISS.SI-ID:23458022 This link opens in a new window
Publication date in RUL:11.05.2017
Views:1253
Downloads:179
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Secondary language

Language:English
Title:Service level agreements as a quality element of information systems department operation
Keywords:informatics, information systems, information technology, services, management, quality, case study, banks

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