In today’s world information technology is becoming more and more present, as we find it in all the areas of the society. Companies that want their products or services to compete in the emerging markets of IT products or services, need high-quality IT solutions. Therefore, the evaluation and improvement of performance of information technology products is an important area for both individual companies and wider society. As part of this thesis, a model for evaluation of features of the information technology product was designed and presented. The model is designed on the basis of existing methodologies and tools used to evaluate the successful performance of products. The model was tested in one of Slovenian companies in the context of a case study, which showed that the use of a model for evaluation helped the company in improving their information technology product. Because the model proved to be successful it can be applied to other companies or other products in the future.
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