Pomen neverbalne komunikacije s pacienti na mehanski ventilaciji : pregled literature

Šljivar, Ajla (author), Kvas, Andreja (mentor)

Uvod: Neverbalna komunikacija je za paciente na mehanski ventilaciji težka in zahtevna naloga. Ne le, da niso zmožni verbalnega izražanja, zaradi svojega zdravstvenega stanja so večkrat depresivni, prestrašeni, jezni in občutijo veliko nelagodje, kar še dodatno otežuje njihovo zdravljenje. Poleg navedenega so omejeni v gibanju, nimajo moči in znanja o svojem zdravstvenem stanju, so sedirani ali pa se pojavi nezainteresiranost zdravstvenega osebja za komunikacijo s pacientom. Zaradi tega pri zdravstvenem osebju večkrat naletijo na nerazumevanje zaradi nezadostnega znanja, ki ga ima osebje, ali pomanjkanja empatije. Namen: Namen diplomskega dela je s pomočjo pregleda literature predstaviti pomen neverbalne komunikacije s pacienti na mehanski ventilaciji, ovire, ki se pojavljajo pri n komunikaciji in načine neverbalne komunikacije, ki so zanje najbolj uspešni in učinkoviti. Metode dela: Uporabljena je bila deskriptivna metoda dela. Izvedena je bila analiza ustrezne strokovne in znanstvene literature. V analizo smo vključili literaturo iz obdobja od leta 2005 do leta 2016. Literaturo smo iskali s pomočjo bibliografsko-kataložne baze COBIB.SI in podatkovnih baz CINAHL (ComulativeIndex to Nursing and Allied Health Literature) with Full Text, ScienceDirect in Medline. Razprava in sklep: Raziskave iz 14 relevantnih člankov kažejo, da pacienti na umetni ventilaciji doživljajo predvsem negativne občutke zaradi nezmožnosti verbalnega izražanja, so pod stresom in se bojijo, zato je zelo pomembna vloga medicinske sestre, da prepozna ovire in jih skuša odpraviti tako, da poišče čim bolj učinkovit način neverbalne komunikacije s pacientom. Kot najbolj uspešne in pogoste metode za paciente so se pokazale različne komunikacijske table s črkami in slikami. Najbolj pogost način komunikacije so tudi stisk roke in zapiranje ali odpiranje oči kot odgovor da oziroma ne. Pacienti na umetni ventilaciji se znajdejo v težki situaciji zaradi nezmožnosti verbalne komunikacije. Odvzeta jim je osnovna potreba, komunikacija. Kljub temu pa lahko z neverbalnim komuniciranje sporočajo svetu, kaj si želijo, zato mora medicinska sestra imeti določena znanja in izkušnje, da se lahko ustrezno odzove in pomaga.

• Language: Slovenian
• Keywords: medicinska sestra, pacient, komunikacija, enota intenzivne terapije, ovire v komunikaciji
• Work type: Bachelor thesis/paper
• Organization: ZF - Faculty of Health Sciences
• Year: 2017
• PID: 20.500.12556/RUL-91386
• COBISS.SI-ID: 5240171
• Publication date in RUL: 01.04.2017

Secondary language

• Language: English
• Title: The importance of non-verbal communication with patients on mechanical ventilation : literature review

Abstract

Introduction: Non-verbal communication is very difficult and demanding for patients on mechanical ventilation. Not only are they unable to express themselves verbally, they are often depressive, scared, angry and very uncomfortable because of their condition, which makes the situation even worse. In addition, they cannot move, lack strength and knowledge, or are sedated. Health care staff may also become uninterested in their issues, which can cause misunderstanding due to insufficient knowledge or lack of empathy. Purpose: The purpose of this thesis is to provide an overview of relevant literature, discuss the significance of non-verbal communication with a patient on mechanical ventilation, point to potential issues, and present the most successful and efficient types of non-verbal communication. Methods: This thesis is based on a descriptive research method involving an examination of relevant scientific literature from the period 2005–2016 and a presentation of the findings. The literature was found through the COBIB.SI bibliographic/catalogue database, the CINAHL data base with Full Text, and the ScienceDirect and Medline databases. Discussion and conclusion: The results of 14 relevant articles suggest that patients on mechanical ventilation experience negative feelings due to their inability to express themselves verbally. They are stressed and afraid, which is why it is up to the nurse to identify any obstacles and help the patient overcome them by finding the most effective way to communicate in a non-verbal manner. The most successful method of communication with such patients is communication boards featuring letters and pictures that patients can point at. However, hand squeezing and closing/opening the eyes to indicate a yes or a no are also common forms of communication. Patients on mechanical ventilation are in distress because they cannot communicate verbally, meaning that they are deprived of communication – their basic need. They can use non-verbal communication to express their wishes, but the nurse must possess sufficient knowledge and experience to react properly and provide assistance.

• Keywords: nurse, patient, communication, intensive care unit, obstacles in communication