Management pritožb strank na nemškem jezikovnem inštitutu IIC/Casa Goethe v Dominikanski republiki : zaključna strokovna naloga visoke poslovne šole

Klemenčič, Tina (author), Peljhan, Darja (mentor)

• Language: Slovenian
• Keywords: Dominikanska republika, podjetje, storitve, poslovanje podjetja, uspešnost poslovanja, odnosi s strankami, reklamacije, zadovoljstvo, lojalnost, raziskave
• Work type: Final paper
• Typology: 2.11 - Undergraduate Thesis
• Organization: EF - School of Economics and Business
• Place of publishing: Sosua
• Publisher: [T. Klemenčič]
• Year: 2016
• Number of pages: II, 27, 9 str.
• PID: 20.500.12556/RUL-88761
• UDC: 339.138
• COBISS.SI-ID: 23244262
• Publication date in RUL: 31.01.2017

Secondary language

• Language: English
• Title: Customer complaints management: the case of German language institute IIC/Casa Goethe in Dominican Republic
• Keywords: Dominica, enterprises, services, company performance, business efficiency, customer relationship, claims, satisfaction, loyalty, research