Postavitev kontaktnega centra

MILOVIĆ, PREDRAG (author), Zajc, Matej (mentor)

V diplomski nalogi je predstavljena postavitev kontaktnega centra, ki temelji na rešitvah Microsoft Lync in lastno razvite rešitve ContactInCloud. V diplomski nalogi sem predstavil tudi vidik projektnega vodenja, ki je potreben za vpeljavo tovrstne kompleksne rešitve.

• Language: Slovenian
• Keywords: kontaktni center, Microsoft Lync, projektna ekipa, projektni načrt, popis zahtev, terminski načrt, Ganttov diagram
• Work type: Undergraduate thesis
• Organization: FE - Faculty of Electrical Engineering
• Year: 2016
• PID: 20.500.12556/RUL-83609
• Publication date in RUL: 20.06.2016

Secondary language

• Language: English
• Title: Setting-up a contact center

Abstract

In this thesis I have presented a proces of setting-up a contact center witch is based on Microsoft Lync and own developed solutions ContactInCloud. I have allso presented the aspect of project management that is needed for the introduction of such complex solutions.

• Keywords: kontaktni center, Microsoft Lync, the project management, the project plan, requirements, time schedule, Gantt chart