Transformacija poslovnega podpornega sistema telekomunikacijskega operaterja

SMRZLIĆ, ZORAN (author), Bešter, Janez (mentor)

Pričujoče delo predstavlja primer programa projektov izvedbe kompleksne transformacije sistemov za podporo poslovanju BSS (Business Suport System) in deloma tudi za podporo delovanju OSS (Operations Support System) ponudnika telekomunikacijskih storitev. Sodobni telekomunikacijski sistemi BSS in OSS morajo nuditi zanesljive storitve omrežja, učinkovito izvajati procese za podporo poslovanju, omogočati hitro prilagajanje spremembam. Zato je v telekomunikacijski družbi ključnega pomena, da so sistemi načrtovani v skladu s standardi. V projektih transformacije BSS in OSS se izvede konsolidacija in transformacija vseh sistemov v skladu z načeli prenove poslovnih procesov, ki je ključna za doseganje ciljev projektov. Prenovljeni procesi se načrtujejo v skladu s procesnim modelom Telemanagement Foruma (TMF) Business Process Framework (eTOM – Enhanced Telecom Operations Map). Rezultat dela je predlog rešitve transformiranega in konsolidiranega BSS sistema, ki je arhitekturno in procesno izdelan tako, da se procesi izvajajo v skladu s sodobnim standardom eTOM. Prav tako delo opisuje vsebino in cilje projektov transformacije, strategijo izvedbe projektov, ključne delovne pakete ter ključne dejavnike uspeha.

• Language: Slovenian
• Keywords: BSS/OSS transformacija, prenova E2E poslovnih procesov, eTOM
• Work type: Undergraduate thesis
• Organization: FE - Faculty of Electrical Engineering
• Year: 2016
• PID: 20.500.12556/RUL-83507
• Publication date in RUL: 16.06.2016

Secondary language

• Language: English
• Title: The transformation of the telecommunications operator business support system

Abstract

This work presents a case of projects program of a complex Business Support Systems (BSS) and Operations Support Systems (OSS) transformation execution at a telecommunications service provider. Contemporary telecommunications systems BSS and OSS must offer reliable network services, efficient execution of the business support processes and be able to adapt to fast changes. Therefore, it is of key importance for the telecommunications enterprise that the systems are planned in compliance with the standards. The program of BSS and OSS consolidation and transformation is executed in accordance to business processes reengineering principles, which is the key factor for project goals achievement. Reengineered processes are planned in compliance with process model of Telemanagement Forum (TMF), Business Process Framework (eTOM – Enhanced Telecom Operations Map). The result of this work is a proposal of solution for transformed and consolidated BSS systems which architecture and processes are implemented in compliance with the contemporary standard eTOM. Also, the work describes the scope, the goals of the projects of the transformation, project execution strategy, key project work packages and key success factors.

• Keywords: BSS/OSS transformation, E2E business processes reengineering, eTOM