The primary purpose of this diploma is to demonstrate the use of process mining on a real life case and also to explore advantages and disadvantages of process mining. The theoretical part presents in detail the purposes and reasons of applying process mining to organizations, different algorithms for process mining, and some possible process models for representation of processes. The last chapter in theoretical part presents the ProM tool, which is used for process mining, and also other popular tools. The last part is practical part, which shows the usage of process mining techniques on a real life example. As a result of analysis with program ProM, we get different models, networks and graphs, which we can then use to analyze the process.
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