Differences in customer experiences in Erste Group : evidence from Montenegro and Croatia

Đurović, Varja (author), Vangeli, Anastas (mentor), Zalaznik, Maja (member of the commission for defense), Čater, Barbara (member of the commission for defense)

• Language: English
• Keywords: banking, banks, banking management, information technology, services, user experience, satisfaction, case study
• Work type: Master's thesis/paper
• Typology: 2.09 - Master's Thesis
• Organization: EF - School of Economics and Business
• Place of publishing: Ljubljana
• Publisher: V. Đurović
• Year: 2024
• Number of pages: III, 72, 51 str.
• PID: 20.500.12556/RUL-167202
• UDC: 336.71
• COBISS.SI-ID: 219229187
• Publication date in RUL: 11.02.2025

Secondary language

• Language: Slovenian
• Title: Razlike v izkušnjah strank v Skupini Erste: primeri iz Črne gore in Hrvaške : master's thesis
• Keywords: bančništvo, banke, bančno poslovanje, informacijska tehnologija, storitve, uporabniška izkušnja, zadovoljstvo, študija primera